1 00:00:00,000 --> 00:00:05,950 [? music playing ?] 2 00:00:05,950 --> 00:00:06,570 Hey everyone! 3 00:00:06,570 --> 00:00:08,070 Welcome back to Treehouse Friends. 4 00:00:08,070 --> 00:00:11,410 I'm Dan Gorgone, the Marketing and Business teacher at Treehouse, 5 00:00:11,410 --> 00:00:14,240 and we're joined today by author, C.C. Chapman. 6 00:00:14,240 --> 00:00:15,300 C.C., thanks for coming, man. 7 00:00:15,300 --> 00:00:15,700 Psyched to be here. 8 00:00:15,700 --> 00:00:18,420 All right. C.C. is an author of a couple books, 9 00:00:18,420 --> 00:00:21,420 "Content Rules" and "Amazing Things Will Happen." 10 00:00:21,420 --> 00:00:24,230 He's worked with some huge clients around the world— 11 00:00:24,230 --> 00:00:26,460 talking about HBO, Coca-Cola, 12 00:00:26,460 --> 00:00:29,750 American Eagle, Country Music Television, right? 13 00:00:29,750 --> 00:00:30,260 Yep. 14 00:00:30,260 --> 00:00:34,310 In addition to a whole bunch more. 15 00:00:34,310 --> 00:00:39,740 What we want to talk about today is your experience with your own companies— 16 00:00:39,740 --> 00:00:40,200 Okay. 17 00:00:40,200 --> 00:00:42,560 —and with these big companies, as well. 18 00:00:42,560 --> 00:00:45,330 So can you tell us, how did you get started in this industry? 19 00:00:45,330 --> 00:00:48,060 Well nobody told me I couldn't do it. 20 00:00:48,060 --> 00:00:52,760 I was working at a college doing digital marketing and decided 21 00:00:52,760 --> 00:00:54,440 that I wanted to move on to something else. 22 00:00:54,440 --> 00:00:57,860 A friend of mine was starting and agency and said, "Well come work for me." 23 00:00:57,860 --> 00:00:59,690 It was a small, 9-person shop. 24 00:00:59,690 --> 00:01:02,410 This was at the height of social media, 25 00:01:02,410 --> 00:01:05,000 and we did a lot of virtual world projects. 26 00:01:05,000 --> 00:01:08,290 One of the biggest projects I ever did that I'm still very proud of is we brought 27 00:01:08,290 --> 00:01:10,380 Coco-Cola into Second Life back in the day— 28 00:01:10,380 --> 00:01:12,470 the Virtual Thirst project. 29 00:01:12,470 --> 00:01:16,120 After a little while, I realized—you know what—I want to start my own agency. 30 00:01:16,120 --> 00:01:19,440 So a friend of mine got together, and we started The Advance Guard 31 00:01:19,440 --> 00:01:20,540 and just started doing it— 32 00:01:20,540 --> 00:01:24,730 working with clients and doing projects that we believed in, 33 00:01:24,730 --> 00:01:28,280 both from a creative standpoint but also a strategic standpoint, 34 00:01:28,280 --> 00:01:29,470 and we just kept doing it. 35 00:01:29,470 --> 00:01:33,730 It was one of those things where we were determined that we had the skills 36 00:01:33,730 --> 00:01:36,630 and the knowledge to do it, so we started doing it. 37 00:01:36,630 --> 00:01:40,130 No one—I have a computer background—a CIS degree. 38 00:01:40,130 --> 00:01:41,890 I don't have a marketing degree, 39 00:01:41,890 --> 00:01:43,810 but I knew enough about the industry. 40 00:01:43,810 --> 00:01:44,550 I taught myself. 41 00:01:44,550 --> 00:01:48,860 We had done years of indie filmmaking and Guerrilla stuff. 42 00:01:48,860 --> 00:01:51,160 So I'd done it before. 43 00:01:51,160 --> 00:01:52,120 No one said I couldn't. >>Right. 44 00:01:52,120 --> 00:01:53,520 That's what I always answer with. 45 00:01:53,520 --> 00:01:58,960 And is that something that you hear from other entrepreneurs out there— 46 00:01:58,960 --> 00:02:01,120 that when they reach that point, 47 00:02:01,120 --> 00:02:03,750 and certainly it's a tipping point for some people— 48 00:02:03,750 --> 00:02:04,140 Uh-hunh (affirmative). 49 00:02:04,140 --> 00:02:06,340 —where they're working for someone else 50 00:02:06,340 --> 00:02:08,960 and then they decide that they're going to work for themselves. 51 00:02:08,960 --> 00:02:09,720 >>Yeah. 52 00:02:09,720 --> 00:02:15,670 What was it specifically that really pushed you where you said, 53 00:02:15,670 --> 00:02:18,580 "I'm not gonna do this anymore. I'm gonna be my own boss." 54 00:02:18,580 --> 00:02:20,210 What it really boiled down to—at least for me— 55 00:02:20,210 --> 00:02:23,420 was I was working with great people, 56 00:02:23,420 --> 00:02:24,650 we were doing great work, 57 00:02:24,650 --> 00:02:26,330 but what it came down to me was 58 00:02:26,330 --> 00:02:30,720 we got to a point where I had a different business take on things— 59 00:02:30,720 --> 00:02:32,620 a different approach to whether it was getting clients 60 00:02:32,620 --> 00:02:35,250 or the way we went after new hires— 61 00:02:35,250 --> 00:02:36,990 everything—I just had a different approach to it. 62 00:02:36,990 --> 00:02:42,070 The tipping point for me specifically was actually our agency was struggling. 63 00:02:42,070 --> 00:02:45,400 We were to a point where we were tight on cash and everything, 64 00:02:45,400 --> 00:02:46,120 and for me—I said, 65 00:02:46,120 --> 00:02:47,550 "You know what, if I'm gonna starve, 66 00:02:47,550 --> 00:02:50,080 I want to be the one responsible for the hunting." 67 00:02:50,080 --> 00:02:51,960 Basically I want to starve on my own terms. 68 00:02:51,960 --> 00:02:53,790 I didn't want to have to depend on anybody else. 69 00:02:53,790 --> 00:02:55,410 That for me was the moment where I said, 70 00:02:55,410 --> 00:02:57,300 "All right. I'm going to take the jump and do it." 71 00:02:57,300 --> 00:02:58,680 It was scary. 72 00:02:58,680 --> 00:02:59,690 I didn't know what was— 73 00:02:59,690 --> 00:03:02,920 6 months from then I could have been in a really bad place. 74 00:03:02,920 --> 00:03:07,300 But I was determined to hustle and work really hard to make it happen. 75 00:03:07,300 --> 00:03:08,400 Uh-hunh (affirmative). 76 00:03:08,400 --> 00:03:10,500 A lot of our members are designers— 77 00:03:10,500 --> 00:03:10,740 Uh-hunh (affirmative). 78 00:03:10,740 --> 00:03:12,490 —and developers. 79 00:03:12,490 --> 00:03:14,740 They are out there freelancing— 80 00:03:14,740 --> 00:03:15,180 >>Yes. 81 00:03:15,180 --> 00:03:15,580 —consulting. 82 00:03:15,580 --> 00:03:19,120 They're starting their own business or they're working with others— 83 00:03:19,120 --> 00:03:19,290 >>Yeah. 84 00:03:19,290 --> 00:03:21,380 —on their own—just like you're talking about. 85 00:03:21,380 --> 00:03:24,560 One of those huge struggles is finding clients. 86 00:03:24,560 --> 00:03:25,190 Yeah. 87 00:03:25,190 --> 00:03:29,090 So what was the experience like when you broke out on your own 88 00:03:29,090 --> 00:03:31,320 and had to get clients, 89 00:03:31,320 --> 00:03:35,100 and what are some of the tips that you can give to our members? 90 00:03:35,100 --> 00:03:37,440 It's my least favorite part of doing business. 91 00:03:37,440 --> 00:03:38,000 It really is. 92 00:03:38,000 --> 00:03:38,320 Uh-hunh (affirmative. 93 00:03:38,320 --> 00:03:40,120 I am not a salesman. 94 00:03:40,120 --> 00:03:41,970 I don't enjoy that part of it. 95 00:03:41,970 --> 00:03:42,500 I really don't. 96 00:03:42,500 --> 00:03:43,850 I enjoy doing the work. 97 00:03:43,850 --> 00:03:46,540 Thankfully, I had partners who enjoyed that part. 98 00:03:46,540 --> 00:03:46,930 >>Uh-hunh (affirmative). 99 00:03:46,930 --> 00:03:51,330 What it really boils down to, especially in today's world as a freelancer, 100 00:03:51,330 --> 00:03:55,910 is make sure your work is as good as possible because old-fashioned 101 00:03:55,910 --> 00:03:58,920 word-of-mouth is still the best way to find clients. 102 00:03:58,920 --> 00:04:02,100 When somebody says, "Hey, I'm looking—I need a designer." 103 00:04:02,100 --> 00:04:03,740 "I'm looking for a developer." 104 00:04:03,740 --> 00:04:06,580 You want to be the top of mind to as many people as possible. 105 00:04:06,580 --> 00:04:06,820 Right. 106 00:04:06,820 --> 00:04:09,520 So where that plays in—you can't work with everybody. 107 00:04:09,520 --> 00:04:10,640 >>Uh-hunh (affirmative). 108 00:04:10,640 --> 00:04:12,610 But you can—whether it's building a blog 109 00:04:12,610 --> 00:04:15,370 or whether it's being out at events, 110 00:04:15,370 --> 00:04:15,860 the more people you know, 111 00:04:15,860 --> 00:04:17,740 the bigger your network who know your work— 112 00:04:17,740 --> 00:04:18,540 >>Uh-hunh (affirmative). 113 00:04:18,540 --> 00:04:19,220 —the easier it will be. 114 00:04:19,220 --> 00:04:22,270 But then again, you have to get out there and hustle. 115 00:04:22,270 --> 00:04:23,640 Put yourself out there. 116 00:04:23,640 --> 00:04:26,380 Look for people talking about needing work or 117 00:04:26,380 --> 00:04:30,780 if you see a site that you don't enjoy or you think could be made better, 118 00:04:30,780 --> 00:04:32,070 go up to the people and approach them. 119 00:04:32,070 --> 00:04:33,280 Say "Hey, have you ever thought about this?" 120 00:04:33,280 --> 00:04:33,750 >>Uh-hunh (affirmative). 121 00:04:33,750 --> 00:04:38,010 It's gonna be a lot of doors being slammed in your face sometimes. 122 00:04:38,010 --> 00:04:38,750 Yep. 123 00:04:38,750 --> 00:04:39,400 It's not knocking on doors anymore. 124 00:04:39,400 --> 00:04:40,050 It's sending an email. 125 00:04:40,050 --> 00:04:41,100 It's not that hard. 126 00:04:41,100 --> 00:04:41,650 Don't be afraid. 127 00:04:41,650 --> 00:04:42,800 Don't be nervous. 128 00:04:42,800 --> 00:04:46,510 The only way you get better at it is doing it. 129 00:04:46,510 --> 00:04:48,670 Like anything else—you have to keep doing it, keep doing it. 130 00:04:48,670 --> 00:04:51,060 I'm still working on getting better at it. 131 00:04:51,060 --> 00:04:54,800 Well you've worked with all kinds of different clients— 132 00:04:54,800 --> 00:04:55,070 >>Yeah. 133 00:04:55,070 --> 00:04:57,120 —big ones and small ones— 134 00:04:57,120 --> 00:04:57,410 >>Yeah. 135 00:04:57,410 --> 00:04:59,040 —and everyone in between. 136 00:04:59,040 --> 00:05:01,800 From what I've heard from a lot of people, 137 00:05:01,800 --> 00:05:04,570 and I've worked with clients, as well, 138 00:05:04,570 --> 00:05:09,720 is that 2 of the things that really make a huge difference are professionalism 139 00:05:09,720 --> 00:05:11,670 and preparation. 140 00:05:11,670 --> 00:05:12,760 Yeah. 141 00:05:12,760 --> 00:05:15,350 When we think about working with clients, 142 00:05:15,350 --> 00:05:16,950 if we're not doing those things, 143 00:05:16,950 --> 00:05:21,770 we're really delivering just kind of a lousy experience. 144 00:05:21,770 --> 00:05:22,150 >>Yeah. 145 00:05:22,150 --> 00:05:23,530 We're not doing the best that we can do. 146 00:05:23,530 --> 00:05:27,270 What can you say about professionalism and preparation? 147 00:05:27,270 --> 00:05:28,730 The thing I always talk about— 148 00:05:28,730 --> 00:05:32,620 I borrow a phrase from this CEO—Jason of GORUG, 149 00:05:32,620 --> 00:05:34,910 who always talks about under-promise and over-deliver. 150 00:05:34,910 --> 00:05:35,650 >>Uh-hunh (affirmative). 151 00:05:35,650 --> 00:05:37,230 If it goes the other way, you're in trouble. 152 00:05:37,230 --> 00:05:39,660 But—yeah—being professional is critical. 153 00:05:39,660 --> 00:05:41,570 That's not—it doesn't mean you have to be in 154 00:05:41,570 --> 00:05:43,920 a 3-piece-suit all the time and carrying a briefcase. 155 00:05:43,920 --> 00:05:45,850 It's just conducting yourself in a professional manner— 156 00:05:45,850 --> 00:05:49,670 responding to inquiries in a rapid pace, 157 00:05:49,670 --> 00:05:52,040 delivering a project plan that makes sense. 158 00:05:52,040 --> 00:05:53,340 hitting your milestones, 159 00:05:53,340 --> 00:05:55,100 doing things—simple things like that. 160 00:05:55,100 --> 00:05:57,590 Even—I see it a lot with design and development 161 00:05:57,590 --> 00:05:58,990 because I hire web designers 162 00:05:58,990 --> 00:06:00,280 to do projects for me. 163 00:06:00,280 --> 00:06:01,720 The real professional ones will say, 164 00:06:01,720 --> 00:06:03,110 "Well here's the timeline." 165 00:06:03,110 --> 00:06:07,700 "Here's things I'm going to need from you," so I know what's expected of me. 166 00:06:07,700 --> 00:06:11,810 That's critical because it is hard, especially in today's world, 167 00:06:11,810 --> 00:06:15,810 where there are a million freelancers out there right now doing what you do. 168 00:06:15,810 --> 00:06:18,200 You might do it better, but how do I know? 169 00:06:18,200 --> 00:06:19,240 Everybody's got a website. 170 00:06:19,240 --> 00:06:21,100 Everybody says they do all this great stuff. 171 00:06:21,100 --> 00:06:22,270 Everybody has that great client list— 172 00:06:22,270 --> 00:06:23,040 >>Right. 173 00:06:23,040 --> 00:06:23,940 —they say they've done great work for. 174 00:06:23,940 --> 00:06:26,590 But how do you actually know? 175 00:06:26,590 --> 00:06:29,720 It's really quickly—especially if it's just over email— 176 00:06:29,720 --> 00:06:31,530 you've got to be—that's hard to— 177 00:06:31,530 --> 00:06:32,180 Uh-hunh (affirmative). 178 00:06:32,180 --> 00:06:33,240 —the professionalism. 179 00:06:33,240 --> 00:06:35,420 If all the sudden they say, "Hey, can we get on Skype and talk," 180 00:06:35,420 --> 00:06:38,070 which is what I usually do before I hire anybody. 181 00:06:38,070 --> 00:06:40,400 You can instantly tell—the professionalism quickly— 182 00:06:40,400 --> 00:06:44,160 if I'm talking to you and you're in a Starbucks yelling and screaming— 183 00:06:44,160 --> 00:06:44,620 >>Yeah. 184 00:06:44,620 --> 00:06:45,890 —there's nothing with that— 185 00:06:45,890 --> 00:06:47,410 but be careful about it. 186 00:06:47,410 --> 00:06:48,030 Yep. 187 00:06:48,030 --> 00:06:52,730 You mentioned a few things that can really set some of these people apart. 188 00:06:52,730 --> 00:06:56,540 Designers and developers know that— 189 00:06:56,540 --> 00:06:59,340 they're all kind of fighting over those same SEO— 190 00:06:59,340 --> 00:06:59,850 Yeah. 191 00:06:59,850 --> 00:07:00,170 —keywords. 192 00:07:00,170 --> 00:07:00,670 Yeah. 193 00:07:00,670 --> 00:07:04,390 When people are searching for best designer in this town— 194 00:07:04,390 --> 00:07:05,590 >>Yeah. 195 00:07:05,590 --> 00:07:08,920 —or best developer or this particular type of project that clients are looking for. 196 00:07:08,920 --> 00:07:12,460 It's kind of—you need something that is 197 00:07:12,460 --> 00:07:16,230 going to set you apart from all the fish in the sea. 198 00:07:16,230 --> 00:07:21,100 When it comes to pitching big clients— 199 00:07:21,100 --> 00:07:21,730 Yeah. 200 00:07:21,730 --> 00:07:23,290 —and approaching those. 201 00:07:23,290 --> 00:07:25,680 We can do stuff for our friends and family 202 00:07:25,680 --> 00:07:26,630 Right. Right. 203 00:07:26,630 --> 00:07:27,710 —and the guy down the street. 204 00:07:27,710 --> 00:07:31,190 But when it comes to Coca-Cola or HBO 205 00:07:31,190 --> 00:07:32,200 Yeah. 206 00:07:32,200 --> 00:07:32,870 —or those guys— 207 00:07:32,870 --> 00:07:35,280 how do you even get close to those guys? 208 00:07:35,280 --> 00:07:36,920 How do you pitch them? 209 00:07:36,920 --> 00:07:37,710 How do you get involved with them? 210 00:07:37,710 --> 00:07:40,690 My best advice, especially for your audience 211 00:07:40,690 --> 00:07:44,900 is HBO or Coke are never going to go to a freelancer. 212 00:07:44,900 --> 00:07:45,700 They're just not going to. 213 00:07:45,700 --> 00:07:45,920 >>Right. 214 00:07:45,920 --> 00:07:46,990 What they're going to do is they're going to have their— 215 00:07:46,990 --> 00:07:50,050 their agency is going to come to freelancers. 216 00:07:50,050 --> 00:07:55,320 What's tricky about that—because the bigger the company the more agencies 217 00:07:55,320 --> 00:07:56,180 they probably have. 218 00:07:56,180 --> 00:07:57,510 In today's world, even sometimes— 219 00:07:57,510 --> 00:07:59,480 this is going to sound so crazy. 220 00:07:59,480 --> 00:08:02,780 But they'll have a traditional media agency, a digital media agency, 221 00:08:02,780 --> 00:08:04,960 sometimes a social agency. 222 00:08:04,960 --> 00:08:05,480 >>Uh-hunh (affirmative). 223 00:08:05,480 --> 00:08:07,540 I still don't get why they have all them, but it's true. 224 00:08:07,540 --> 00:08:12,220 So getting to know the agencies in your community is critical because 225 00:08:12,220 --> 00:08:14,210 they're the ones who are going to land the clients. 226 00:08:14,210 --> 00:08:14,500 >>Uh-hunh (affirmative). 227 00:08:14,500 --> 00:08:18,760 Whenever I do work today because now I'm a freelancer— 228 00:08:18,760 --> 00:08:20,080 I do it through agencies. 229 00:08:20,080 --> 00:08:22,430 Very rarely will a company bring me in directly. 230 00:08:22,430 --> 00:08:27,300 So getting to know those agencies is a very important step because if they— 231 00:08:27,300 --> 00:08:29,540 especially—at least I know from my agency days— 232 00:08:29,540 --> 00:08:31,300 once you're in with an agency, 233 00:08:31,300 --> 00:08:32,510 if you're delivering really good work, 234 00:08:32,510 --> 00:08:33,070 >>Yeah. 235 00:08:33,070 --> 00:08:33,549 they'll come back to you. 236 00:08:33,549 --> 00:08:35,679 They'll be like, "Hey, so-and-so did that project for us." 237 00:08:35,679 --> 00:08:37,750 "Let's go back to him or her and bring them in again"— 238 00:08:37,750 --> 00:08:40,659 because it's easier than trying to find somebody new. 239 00:08:40,659 --> 00:08:41,250 Uh-hunh (affirmative). 240 00:08:41,250 --> 00:08:42,080 So if you get into those— 241 00:08:42,080 --> 00:08:43,950 start going to those networking or look for agencies. 242 00:08:43,950 --> 00:08:47,800 Every city in the world has agencies—even small towns now have agencies. 243 00:08:47,800 --> 00:08:51,560 Find them and get to know them because it's a great way to get in— 244 00:08:51,560 --> 00:08:52,980 because they'll deal with all the red tape. 245 00:08:52,980 --> 00:08:55,930 They'll just hire you for—"I need your skill-set for this." >>Right. 246 00:08:55,930 --> 00:08:57,010 "Go." 247 00:08:57,010 --> 00:08:59,640 If you can get in, you're golden. 248 00:08:59,640 --> 00:09:02,360 So working with big clients— 249 00:09:02,360 --> 00:09:05,970 what are the expectations like when you're working with big clients because— 250 00:09:05,970 --> 00:09:11,320 big clients/small clients—there's definitely an expectation from them for you 251 00:09:11,320 --> 00:09:13,950 on what you should be delivering. 252 00:09:13,950 --> 00:09:14,400 Right. 253 00:09:14,400 --> 00:09:16,020 I can imagine with some of the big clients, 254 00:09:16,020 --> 00:09:18,560 you're talking about timelines that could 255 00:09:18,560 --> 00:09:21,510 be much longer or much more in 256 00:09:21,510 --> 00:09:24,370 advance of whatever this particular project will launch. 257 00:09:24,370 --> 00:09:24,720 Right. 258 00:09:24,720 --> 00:09:28,210 What are the differences between the bigger and smaller projects and their 259 00:09:28,210 --> 00:09:30,840 expectations of someone that's coming in. 260 00:09:30,840 --> 00:09:34,560 It's an interesting question because it depends on the client, of course. 261 00:09:34,560 --> 00:09:35,260 Obviously, it depends. 262 00:09:35,260 --> 00:09:35,310 Uh-hunh (affirmative). 263 00:09:35,310 --> 00:09:39,100 But when you're dealing with a half-million dollar budget on a project, 264 00:09:39,100 --> 00:09:41,750 you can be sure they're paying close attention. 265 00:09:41,750 --> 00:09:43,140 That timeline is critical. 266 00:09:43,140 --> 00:09:46,250 A lot of my background was in entertainment projects. 267 00:09:46,250 --> 00:09:51,130 So whether it was launching True Blood for HBO or doing a Shark Week project— 268 00:09:51,130 --> 00:09:52,460 we had a very finite— 269 00:09:52,460 --> 00:09:54,380 we're doing this 6 to 8 weeks. 270 00:09:54,380 --> 00:09:56,080 This project—it's happening. 271 00:09:56,080 --> 00:09:56,980 The show is premiering. 272 00:09:56,980 --> 00:09:58,320 You don't have any—you know— 273 00:09:58,320 --> 00:09:58,810 Yeah. 274 00:09:58,810 --> 00:10:01,300 scope creep is going to happen, and you can't escape it. 275 00:10:01,300 --> 00:10:02,640 How are going to deliver? 276 00:10:02,640 --> 00:10:07,330 So it's very—the level—the bar is raised. 277 00:10:07,330 --> 00:10:08,920 You've got to really step up your game. 278 00:10:08,920 --> 00:10:12,710 The other thing, too, is realize that sometimes with bigger clients— 279 00:10:12,710 --> 00:10:15,050 one of the downfalls or the troubles with it 280 00:10:15,050 --> 00:10:16,930 is they've got more red tape. 281 00:10:16,930 --> 00:10:18,040 They've got more lawyers. 282 00:10:18,040 --> 00:10:19,620 There's more departments that have to approve. 283 00:10:19,620 --> 00:10:21,230 If you're working with a smaller start-up— 284 00:10:21,230 --> 00:10:21,400 Uh-hunh. 285 00:10:21,400 --> 00:10:23,770 —or a non-profit or something, 286 00:10:23,770 --> 00:10:25,820 they don't usually have that many hoops to jump through. 287 00:10:25,820 --> 00:10:28,300 You know who to call to get the answer. 288 00:10:28,300 --> 00:10:32,630 The biggest drawback, especially on things like design and development, 289 00:10:32,630 --> 00:10:34,620 is there's usually more people that need to say, 290 00:10:34,620 --> 00:10:36,040 "Yes, that looks right,"— 291 00:10:36,040 --> 00:10:36,420 Right. 292 00:10:36,420 --> 00:10:36,930 —with a bigger company. 293 00:10:36,930 --> 00:10:41,660 So, thus, you've got to be ready for that timeline of that approval that you asked 294 00:10:41,660 --> 00:10:44,090 to have done in 2 days ends up taking 5. 295 00:10:44,090 --> 00:10:47,650 Of course, that pushes off—that's why having a good project manager 296 00:10:47,650 --> 00:10:49,700 or having those good project management skills— 297 00:10:49,700 --> 00:10:50,270 >>Yeah. 298 00:10:50,270 --> 00:10:52,310 —is critical with working with a bigger client. 299 00:10:52,310 --> 00:10:55,490 So in your personal experience— 300 00:10:55,490 --> 00:10:56,000 >>Okay. 301 00:10:56,000 --> 00:10:58,000 —do you have a preference? 302 00:10:58,000 --> 00:10:58,940 Bigger clients? 303 00:10:58,940 --> 00:10:59,590 Smaller clients? 304 00:10:59,590 --> 00:11:01,600 I know—I mean bigger risk, bigger reward. 305 00:11:01,600 --> 00:11:02,210 Ugh— 306 00:11:02,210 --> 00:11:08,640 But I know there's a lot that you like about working with those smaller companies— 307 00:11:08,640 --> 00:11:09,850 people just getting started— 308 00:11:09,850 --> 00:11:10,170 Yeah. 309 00:11:10,170 --> 00:11:13,600 —or kind of a more intimate relationship you can have with them. 310 00:11:13,600 --> 00:11:14,400 Do you have a preference? 311 00:11:14,400 --> 00:11:15,100 It goes back and forth. 312 00:11:15,100 --> 00:11:15,650 Don't get me wrong. 313 00:11:15,650 --> 00:11:17,720 We all love having those big clients on our resume. 314 00:11:17,720 --> 00:11:20,140 It's hot to say big client X. 315 00:11:20,140 --> 00:11:22,300 That feels good, plus it's good. 316 00:11:22,300 --> 00:11:22,980 It's good for your business. 317 00:11:22,980 --> 00:11:23,650 >>Yeah. 318 00:11:23,650 --> 00:11:26,890 Plus—I'll answer it this way. 319 00:11:26,890 --> 00:11:30,870 I prefer to work with a company who's willing to do the project right. 320 00:11:30,870 --> 00:11:32,330 I don't care if they're big or little. 321 00:11:32,330 --> 00:11:34,020 I've worked with them both where they say, 322 00:11:34,020 --> 00:11:35,820 "I'm paying you to do this." 323 00:11:35,820 --> 00:11:36,820 You say, "This is how it's done." 324 00:11:36,820 --> 00:11:37,700 They actually listen. 325 00:11:37,700 --> 00:11:38,910 Sometimes they don't. 326 00:11:38,910 --> 00:11:39,870 Even though they pay you, they're like, 327 00:11:39,870 --> 00:11:41,200 "No. No. We're going to do it this way." 328 00:11:41,200 --> 00:11:43,050 That drives me nuts. 329 00:11:43,050 --> 00:11:47,100 But I do love—you know, I've got a passion for the non-profit sector— 330 00:11:47,100 --> 00:11:48,210 for the education— 331 00:11:48,210 --> 00:11:50,160 for the little start-up that's trying to save the world. 332 00:11:50,160 --> 00:11:53,560 Those hungry—if the company is hungry to do that project, 333 00:11:53,560 --> 00:11:55,930 those are the ones I love doing it for. 334 00:11:55,930 --> 00:11:59,280 There's less headaches, and they're willing to let you do that stuff. 335 00:11:59,280 --> 00:12:01,240 Then on the flip-side, I remember working with Coke, 336 00:12:01,240 --> 00:12:02,870 which is the biggest brand in the world. 337 00:12:02,870 --> 00:12:06,110 We were, thankfully—the department we were working with was willing to 338 00:12:06,110 --> 00:12:07,930 let us do what we wanted to and innovate. 339 00:12:07,930 --> 00:12:11,530 It was really—I'm still friends years later with the manager, 340 00:12:11,530 --> 00:12:12,560 who is no longer at Coke. 341 00:12:12,560 --> 00:12:16,050 But we're still good friends because we built that friendship. 342 00:12:16,050 --> 00:12:18,020 Anytime you can get to that level—that takes time. 343 00:12:18,020 --> 00:12:21,860 But if you can work with a client who actually puts some trust in you, 344 00:12:21,860 --> 00:12:24,360 and that takes a lot of back and forth, 345 00:12:24,360 --> 00:12:25,420 and you've got to earn that trust, 346 00:12:25,420 --> 00:12:28,020 especially when you're talking about big checks coming your way. 347 00:12:28,020 --> 00:12:28,950 You've got to balance that out. 348 00:12:28,950 --> 00:12:29,670 Yeah. 349 00:12:29,670 --> 00:12:31,120 That was going to be my next question, too. 350 00:12:31,120 --> 00:12:31,270 >>Oh. 351 00:12:31,270 --> 00:12:33,780 How do you maintain that relationship? 352 00:12:33,780 --> 00:12:37,550 Because I know if you hook a big fish, right— 353 00:12:37,550 --> 00:12:37,740 >>Yeah. 354 00:12:37,740 --> 00:12:40,770 And you successfully complete a project, 355 00:12:40,770 --> 00:12:44,080 the idea is if we do one project well, 356 00:12:44,080 --> 00:12:45,290 maybe we can do some more. 357 00:12:45,290 --> 00:12:45,770 I mean—we can do some— 358 00:12:45,770 --> 00:12:46,190 Yeah. 359 00:12:46,190 --> 00:12:48,030 You know—go bigger budget, bigger project. 360 00:12:48,030 --> 00:12:54,770 But is the relationship really the more important—kind of the more powerful? 361 00:12:54,770 --> 00:12:55,430 >>It's crucial. 362 00:12:55,430 --> 00:12:56,060 It's crucial. 363 00:12:56,060 --> 00:12:56,390 Face it. 364 00:12:56,390 --> 00:12:57,830 No matter who it is. 365 00:12:57,830 --> 00:12:59,490 Nobody works for the same company forever. 366 00:12:59,490 --> 00:13:00,500 >>Right. 367 00:13:00,500 --> 00:13:03,840 Fifty years ago you worked—our parents worked at one company their whole life. 368 00:13:03,840 --> 00:13:06,970 Today whoever you're working with is going to go some place else. 369 00:13:06,970 --> 00:13:09,810 The other thing, too, is—related to this— 370 00:13:09,810 --> 00:13:11,250 it's not just the person you're working directly with. 371 00:13:11,250 --> 00:13:12,900 It's all those underlings, as well. 372 00:13:12,900 --> 00:13:15,130 There's been people who have been interns on projects 373 00:13:15,130 --> 00:13:17,890 who later go on to launch their own companies. 374 00:13:17,890 --> 00:13:18,940 >>Oh, right. Yeah. 375 00:13:18,940 --> 00:13:19,050 Stay in touch with everybody. 376 00:13:19,050 --> 00:13:21,060 Send an email once in a while. 377 00:13:21,060 --> 00:13:22,190 Say hello. 378 00:13:22,190 --> 00:13:24,130 "Hey, just checking in." 379 00:13:24,130 --> 00:13:25,760 You know—I go to events. 380 00:13:25,760 --> 00:13:26,540 I see people— 381 00:13:26,540 --> 00:13:27,440 "Hey, what are you working on?" 382 00:13:27,440 --> 00:13:28,990 Stay in touch because you never know 383 00:13:28,990 --> 00:13:30,290 when that person is going to come back and say, 384 00:13:30,290 --> 00:13:31,870 "Oh, you're still doing that?" 385 00:13:31,870 --> 00:13:33,320 "Oh, I didn't know that." 386 00:13:33,320 --> 00:13:37,280 Plus, it still happens to this day, especially in the design and development field, 387 00:13:37,280 --> 00:13:39,350 people are going to ask about— 388 00:13:39,350 --> 00:13:40,130 "Hey, who do you use?" 389 00:13:40,130 --> 00:13:41,140 "Who did your website?" 390 00:13:41,140 --> 00:13:41,980 I do it all the time. 391 00:13:41,980 --> 00:13:45,080 I don't—I have people I stay in touch with, but recently I was looking 392 00:13:45,080 --> 00:13:48,130 for a new web design, and I actually asked my friends. 393 00:13:48,130 --> 00:13:49,350 I put it out there. 394 00:13:49,350 --> 00:13:51,030 I said, "Hey, who are you using?" 395 00:13:51,030 --> 00:13:54,030 I had a bunch of —relationships are crucial. 396 00:13:54,030 --> 00:13:55,090 Keep those up. 397 00:13:55,090 --> 00:13:58,180 Don't just do the project and then run away. 398 00:13:58,180 --> 00:14:00,040 Even if it goes bad, stay in touch. 399 00:14:00,040 --> 00:14:03,090 It's a little different approach, but stay in touch with— 400 00:14:03,090 --> 00:14:03,460 Yeah. 401 00:14:03,460 --> 00:14:04,300 —everybody. 402 00:14:04,300 --> 00:14:08,810 So for those people out there—whether they be designers or developers 403 00:14:08,810 --> 00:14:12,670 or really anyone that has considered staring their own business. 404 00:14:12,670 --> 00:14:13,360 >>Yeah. 405 00:14:13,360 --> 00:14:15,460 You've been through this a few times. 406 00:14:15,460 --> 00:14:15,980 >>Yeah. 407 00:14:15,980 --> 00:14:19,170 What kind of words of advice do you have? 408 00:14:19,170 --> 00:14:21,580 Is there like one thing that you wish you could have told yourself 409 00:14:21,580 --> 00:14:23,860 the first time you started a business or 410 00:14:23,860 --> 00:14:27,780 is there just one thing that if you don't do this you are just going to be— 411 00:14:27,780 --> 00:14:28,500 Yeah. 412 00:14:28,500 --> 00:14:29,430 >>—in for trouble. 413 00:14:29,430 --> 00:14:34,410 I guess figure out what it is you like doing—actually, worse—better— 414 00:14:34,410 --> 00:14:36,150 figure out what you don't like doing. 415 00:14:36,150 --> 00:14:36,590 >>Okay. 416 00:14:36,590 --> 00:14:37,700 Like me, I hate the numbers. 417 00:14:37,700 --> 00:14:38,200 I hate them. 418 00:14:38,200 --> 00:14:40,450 I hate Excel spreadsheets. 419 00:14:40,450 --> 00:14:42,120 Thankfully, my—find a business partner. 420 00:14:42,120 --> 00:14:44,660 Find someone to work with you who likes those things. 421 00:14:44,660 --> 00:14:45,200 >>Uh-hunh (affirmative). 422 00:14:45,200 --> 00:14:48,150 It's crucial because there's going to be things you just don't like doing. 423 00:14:48,150 --> 00:14:50,190 Starting a business is hard. 424 00:14:50,190 --> 00:14:51,680 It's long hours. 425 00:14:51,680 --> 00:14:52,590 It's lots of hustling. 426 00:14:52,590 --> 00:14:53,840 It's a lot of work. 427 00:14:53,840 --> 00:14:55,950 So figure out what you don't like doing. 428 00:14:55,950 --> 00:14:57,410 Then on the flip-side, too. 429 00:14:57,410 --> 00:15:01,800 Be ready for growth and realize that growth is the scariest thing. 430 00:15:01,800 --> 00:15:03,600 Because to grow you have to spend money. 431 00:15:03,600 --> 00:15:04,920 You start hiring people. 432 00:15:04,920 --> 00:15:05,210 Uh-hunh (affirmative). 433 00:15:05,210 --> 00:15:07,260 You're like, "Whoa! We've got to protect our bank—." 434 00:15:07,260 --> 00:15:08,930 It's—that's the scariest part. 435 00:15:08,930 --> 00:15:11,780 The first time we did that was the scariest move ever. 436 00:15:11,780 --> 00:15:13,570 I don't think people realize just how scary. 437 00:15:13,570 --> 00:15:14,210 It sounds exciting. 438 00:15:14,210 --> 00:15:15,290 "Ooh, we're hiring people." 439 00:15:15,290 --> 00:15:16,200 Uh-hunh. 440 00:15:16,200 --> 00:15:19,110 But that brings all kinds of new taxes. 441 00:15:19,110 --> 00:15:19,760 Yeah. 442 00:15:19,760 --> 00:15:22,080 Finally, make sure you have a good lawyer and a good accountant. 443 00:15:22,080 --> 00:15:23,400 You cannot go wrong. 444 00:15:23,400 --> 00:15:26,650 Make your lawyer and your accountant your best friends in the world. 445 00:15:26,650 --> 00:15:27,260 >>Uh-hunh (affirmative). 446 00:15:27,260 --> 00:15:29,910 Because they're the ones that are going to keep you out of jail. 447 00:15:29,910 --> 00:15:31,300 It'll keep you out of trouble and headaches. 448 00:15:31,300 --> 00:15:31,830 >>Yeah. 449 00:15:31,830 --> 00:15:33,990 So make sure you have a good one of both of those. 450 00:15:33,990 --> 00:15:36,330 You recently started a new company— 451 00:15:36,330 --> 00:15:36,810 >>Uh-hunh (affirmative). 452 00:15:36,810 --> 00:15:39,020 —the end of last year—The Cleon Foundation. 453 00:15:39,020 --> 00:15:39,710 >>Yeah. 454 00:15:39,710 --> 00:15:42,170 I know that this is a much more personal 455 00:15:42,170 --> 00:15:42,880 >>Yeah. 456 00:15:42,880 --> 00:15:44,900 —sort of mission for you. 457 00:15:44,900 --> 00:15:47,310 Can you tell us about the Cleon Foundation, why you started it, 458 00:15:47,310 --> 00:15:48,220 and what your hopes are? 459 00:15:48,220 --> 00:15:48,580 Yeah. 460 00:15:48,580 --> 00:15:51,680 The Cleon Foundation is a company— 461 00:15:51,680 --> 00:15:54,470 we're focused on making the world a better place through creativity. 462 00:15:54,470 --> 00:15:55,050 It's a big goal. >>Uh-hunh (affirmative). 463 00:15:55,050 --> 00:15:59,280 But what I want to do is—I realize that companies of all sizes 464 00:15:59,280 --> 00:16:01,280 need to be socially responsible. 465 00:16:01,280 --> 00:16:03,680 They need to give back to their communities and the world around them. 466 00:16:03,680 --> 00:16:08,060 So The Cleon Foundation's goal is to go into companies and teach them, 467 00:16:08,060 --> 00:16:11,700 motivate them, and figure out what works for them. 468 00:16:11,700 --> 00:16:14,210 So going into big companies and developing a social responsibility 469 00:16:14,210 --> 00:16:17,120 program for them—a social good program for them. 470 00:16:17,120 --> 00:16:20,850 But then on the flip-side, working with those small non-profits who are— 471 00:16:20,850 --> 00:16:22,650 whether it's a solar company, 472 00:16:22,650 --> 00:16:24,620 or a BioLite stove— 473 00:16:24,620 --> 00:16:26,690 people making the world a better place. 474 00:16:26,690 --> 00:16:30,440 Going to—I went to Guyana last year with The ONE campaign. 475 00:16:30,440 --> 00:16:33,570 I saw poverty to a level I'd never seen, 476 00:16:33,570 --> 00:16:37,310 but I also saw amazing opportunities out there in the world where little changes, 477 00:16:37,310 --> 00:16:39,520 whether it's getting sustainable energy, 478 00:16:39,520 --> 00:16:42,600 whether it's getting better vaccines and global healthcare— 479 00:16:42,600 --> 00:16:43,420 whatever it is— 480 00:16:43,420 --> 00:16:44,600 there's all these things going on. 481 00:16:44,600 --> 00:16:45,710 So I wanted to start a— 482 00:16:45,710 --> 00:16:46,210 I debated— 483 00:16:46,210 --> 00:16:48,500 do I call it—is a non-profit, is it a company? 484 00:16:48,500 --> 00:16:50,360 Enough people said, "C.C., no, no, no." 485 00:16:50,360 --> 00:16:55,140 "Make it a company so people can hire you to help them make the world a better place." 486 00:16:55,140 --> 00:16:56,730 It's exciting. 487 00:16:56,730 --> 00:16:57,690 It's only a couple months in, 488 00:16:57,690 --> 00:16:58,850 and I'm just starting. 489 00:16:58,850 --> 00:17:00,390 We'll see where it goes. 490 00:17:00,390 --> 00:17:02,250 But I'm determined to make it work. 491 00:17:02,250 --> 00:17:03,400 I named it after my grandfather. 492 00:17:03,400 --> 00:17:06,270 My wife—when I started it—she said, 493 00:17:06,270 --> 00:17:08,810 "Is this another 2-year project, 3-year project? What is this?"— 494 00:17:08,810 --> 00:17:10,010 having been through this before. 495 00:17:10,010 --> 00:17:12,310 I said, "No, no. no. This is the legacy." 496 00:17:12,310 --> 00:17:13,650 So I have to make it work. 497 00:17:13,650 --> 00:17:15,359 I'm excited about it. 498 00:17:15,359 --> 00:17:15,829 Nice. 499 00:17:15,829 --> 00:17:17,500 So how can we follow you? 500 00:17:17,500 --> 00:17:19,300 How can we follow The Cleon Foundation— 501 00:17:19,300 --> 00:17:19,670 Sure. 502 00:17:19,670 --> 00:17:20,619 learn about what you're doing? 503 00:17:20,619 --> 00:17:23,800 The easiest place is cc-chapman.com. 504 00:17:23,800 --> 00:17:25,170 That's where I am online. 505 00:17:25,170 --> 00:17:26,980 There's links to everything there. 506 00:17:26,980 --> 00:17:28,250 It's cleonfoundation.com. 507 00:17:28,250 --> 00:17:30,620 It's C-L-E-O-N—foundation.com. 508 00:17:30,620 --> 00:17:33,770 But cc-chapman.com is the easy way or cc_chapman on Twitter. 509 00:17:33,770 --> 00:17:34,330 All right. 510 00:17:34,330 --> 00:17:35,090 Very cool. 511 00:17:35,090 --> 00:17:35,950 Thanks for coming, man. 512 00:17:35,950 --> 00:17:36,950 Thanks for having me. 513 00:17:36,950 --> 00:17:37,330 Thank you. 514 00:17:37,330 --> 00:17:40,640 Author C.C. Chapman, author of "Amazing Things Will Happen" 515 00:17:40,640 --> 00:17:42,540 and founder of The Cleon Foundation. 516 00:17:42,540 --> 00:17:45,670 Thanks for joining us once again here on Treehouse Friends. 517 00:17:45,670 --> 00:17:46,820 See ya next time. 518 00:17:46,820 --> 00:17:52,230 [? music playing ?]