1 00:00:00,000 --> 00:00:04,289 [MUSIC] 2 00:00:04,289 --> 00:00:10,400 Hello, everyone, I'm Ryan Carson, the co founder and CEO of treehouse. 3 00:00:10,400 --> 00:00:15,440 I'd like to welcome up our next speakers Max Measure and Madalena Mac. 4 00:00:15,440 --> 00:00:19,420 Max is a design strategist, author, and coach. 5 00:00:19,420 --> 00:00:20,940 They believe in ethics. 6 00:00:20,940 --> 00:00:26,068 The knee and liberation of under the cities and 7 00:00:26,068 --> 00:00:30,541 regularly talk about trans inclusion, 8 00:00:30,541 --> 00:00:34,630 inner power, ethics, and trends. 9 00:00:34,630 --> 00:00:37,910 It's part of their culture, welcome, Max. 10 00:00:37,910 --> 00:00:44,350 >> Madelena is a UX product designer and director with 15 years of experience. 11 00:00:44,350 --> 00:00:48,817 She is currently the senior director at Startup Bus and is available for UX and 12 00:00:48,817 --> 00:00:52,890 product design gigs, collaborations and speaking opportunities. 13 00:00:52,890 --> 00:00:58,550 She has designed popular and acclaimed products for communications, healthcare. 14 00:00:58,550 --> 00:01:03,293 In advertising, she advocates for Transgender Equality by organizing 15 00:01:03,293 --> 00:01:07,780 with start out and speaking events such as Code for America. 16 00:01:07,780 --> 00:01:09,900 Everyone, welcome Max and natalina. 17 00:01:12,870 --> 00:01:13,590 >> Awesome. 18 00:01:13,590 --> 00:01:14,440 Hi, everyone. 19 00:01:15,670 --> 00:01:21,380 Before we start things, I created a poll for us in the tab on the right. 20 00:01:21,380 --> 00:01:24,683 You can see Where the chat is, there I suppose, 21 00:01:24,683 --> 00:01:27,500 and in the polls that is visible for now. 22 00:01:27,500 --> 00:01:32,074 You can tell us how comfortable or uncomfortable you feel around 23 00:01:32,074 --> 00:01:36,740 designing for trans non binary and gender non conforming folks. 24 00:01:38,760 --> 00:01:42,821 And take the time to do that and I'm gonna. 25 00:01:45,535 --> 00:01:47,745 Get us kick off with the rest. 26 00:01:53,228 --> 00:01:57,063 Okay, and then I think I can- >> All right, 27 00:01:57,063 --> 00:02:03,110 okay, I can stop sharing. 28 00:02:04,200 --> 00:02:08,487 >> Okay, so the first step I wanted to do is to say hi in the chat and 29 00:02:08,487 --> 00:02:12,620 showing your name and pronouns, and I had a slide for that. 30 00:02:12,620 --> 00:02:16,355 It says my name is and I use the pronouns. 31 00:02:16,355 --> 00:02:22,095 o my name is Max, and I use the problems data. 32 00:02:22,095 --> 00:02:25,535 And if you could practice that in a chat for me, that would be amazing. 33 00:02:25,535 --> 00:02:28,655 So put your name and your pronouns in the chat. 34 00:02:28,655 --> 00:02:29,965 Thank you. 35 00:02:29,965 --> 00:02:32,755 Thank you for BSU you did it. 36 00:02:32,755 --> 00:02:39,880 Hi my friend Vera, he's just some awesome. 37 00:02:39,880 --> 00:02:41,360 I like to see other people using them. 38 00:02:41,360 --> 00:02:43,758 Yes, yes, yes. 39 00:02:47,001 --> 00:02:52,280 And yes, B is right pronouns and the name and that's the best practice. 40 00:02:52,280 --> 00:02:58,300 I feel we should all try to do that otherwise our problems failed. 41 00:02:58,300 --> 00:03:03,330 But, my habit now is really to put my pronouns in my first name everywhere. 42 00:03:03,330 --> 00:03:07,020 And so that's something we can start practicing already. 43 00:03:08,630 --> 00:03:14,670 I have the slides for the bright space if you want to put that up at the dinner, 44 00:03:14,670 --> 00:03:16,200 >> Okay, you want me to show it. 45 00:03:17,670 --> 00:03:18,630 >> Yeah. 46 00:03:18,630 --> 00:03:19,130 All right. 47 00:03:20,710 --> 00:03:24,188 Okay, so I want to introduce that concept of brave, brave space so 48 00:03:24,188 --> 00:03:28,070 we some some of us might have heard about the safe space. 49 00:03:28,070 --> 00:03:32,739 So brave space is one level higher where we all, 50 00:03:32,739 --> 00:03:37,120 we expect to be to feel uncomfortable. 51 00:03:37,120 --> 00:03:40,230 By accessing new, new materials. 52 00:03:40,230 --> 00:03:45,490 And you can that we might have not been aware, until now. 53 00:03:45,490 --> 00:03:47,500 So it's okay to be uncomfortable. 54 00:03:47,500 --> 00:03:49,400 This is how we grow. 55 00:03:49,400 --> 00:03:53,303 A brave space is a space where we can make mistakes and 56 00:03:53,303 --> 00:03:56,330 they actually welcomes, Medina ally. 57 00:03:56,330 --> 00:04:01,020 We sign up to be, teachers around that topic of trans and non binary folks. 58 00:04:01,020 --> 00:04:01,830 So this is the. 59 00:04:01,830 --> 00:04:06,278 This is the place to ask questions and to really be uncomfortable with some 60 00:04:06,278 --> 00:04:11,500 elements we don't know yet and we're here to guide you and answer questions. 61 00:04:11,500 --> 00:04:14,220 And that goes with the last one which is like we have to learn and listen. 62 00:04:15,580 --> 00:04:21,490 So that's something we need to do clearly is to ask questions here. 63 00:04:22,710 --> 00:04:27,330 Session and we're going to try to answer them either in the moments or 64 00:04:27,330 --> 00:04:29,570 at the end if we have enough time. 65 00:04:31,070 --> 00:04:37,000 So now I want to just quick exercise before going through all the content. 66 00:04:37,000 --> 00:04:43,195 I would like to If you can to have a piece of paper, I use my sticky notes and 67 00:04:43,195 --> 00:04:47,580 a pen, and it's gonna take like just two minutes. 68 00:04:48,610 --> 00:04:53,260 So what I wanted to do is if you are right ended use your 69 00:04:53,260 --> 00:04:57,914 left-handed, so that you're not doing a pants and 70 00:04:57,914 --> 00:05:02,388 if you're left-handed news or rights, hands. 71 00:05:02,388 --> 00:05:06,085 So use your non-dominant hands and on the piece of paper, 72 00:05:06,085 --> 00:05:10,800 write your name with the left and if you're a righty and vice versa. 73 00:05:10,800 --> 00:05:13,500 So I'm gonna do it with you when I show you what I have. 74 00:05:15,900 --> 00:05:19,222 >> Okay, So 75 00:05:19,222 --> 00:05:25,077 that's my name written with my non-dominant hand. 76 00:05:25,077 --> 00:05:29,371 Tell me the chats by using your non-dominant hand, 77 00:05:29,371 --> 00:05:34,360 how it felt to write your name with your non-dominant hand. 78 00:05:36,392 --> 00:05:39,843 For me sense flow and I don't know if anyone else felt that. 79 00:05:42,632 --> 00:05:47,880 Inefficient like a child, very awkward, super boring, uncomfortable. 80 00:05:47,880 --> 00:05:48,810 Yeah, I hear you. 81 00:05:50,440 --> 00:05:51,740 And very slow, right? 82 00:05:51,740 --> 00:05:52,360 Yes. 83 00:05:52,360 --> 00:05:54,080 And it doesn't feel natural. 84 00:05:54,080 --> 00:05:56,850 Like we have to think about it the whole time. 85 00:05:56,850 --> 00:05:58,320 Right. 86 00:05:58,320 --> 00:05:59,050 Okay. 87 00:05:59,050 --> 00:06:02,683 Now I want you to do the same exercise by using your dominant hand, 88 00:06:02,683 --> 00:06:04,150 the hand you usually use. 89 00:06:04,150 --> 00:06:07,378 And if you, some of you are ambidextrous and using both, 90 00:06:07,378 --> 00:06:10,010 you might have put something in front from us. 91 00:06:11,130 --> 00:06:15,490 So now I'm missing my donut and 92 00:06:15,490 --> 00:06:18,845 that's with faster and 93 00:06:18,845 --> 00:06:24,470 sane can tell me what it felt familiar. 94 00:06:24,470 --> 00:06:28,600 Yes, for me, I can feel it in the way I wrote that. 95 00:06:28,600 --> 00:06:31,590 It's my dominant hand and is feeling stronger. 96 00:06:32,810 --> 00:06:39,585 The way it's written is stronger like and I see like people in 3D natural faster. 97 00:06:39,585 --> 00:06:43,890 [LAUGH] Justin said but sadly looks the same well, 98 00:06:43,890 --> 00:06:48,720 we all have our own handwriting ways and chief said that 99 00:06:48,720 --> 00:06:54,030 the right fence efficient way the lead that choppy choppy. 100 00:06:54,030 --> 00:06:54,790 >> Yes. 101 00:06:54,790 --> 00:06:56,500 >> Feels like he is familiar. 102 00:06:56,500 --> 00:06:57,570 >> Yes. 103 00:06:57,570 --> 00:07:02,980 >> And so that's the metaphor I used when I came out as a trans person to my mom. 104 00:07:04,360 --> 00:07:09,477 It For Me The day I wrote this and that I was trans felt 105 00:07:09,477 --> 00:07:14,475 as if I was finally using my hands to live my life and 106 00:07:14,475 --> 00:07:20,160 for like, 34 years I was using the wrong hand. 107 00:07:20,160 --> 00:07:25,637 So that's what I use for my mom especially cuz my mom is a righty but 108 00:07:25,637 --> 00:07:28,434 she was she's actually a lefty. 109 00:07:28,434 --> 00:07:30,766 And she was born in the 50s and 110 00:07:30,766 --> 00:07:35,210 she was forced to use her right hand and not the left. 111 00:07:35,210 --> 00:07:40,440 So all her life she has been imbalanced and not being in her inner power. 112 00:07:40,440 --> 00:07:43,840 She was always forced to use the wrong hand. 113 00:07:43,840 --> 00:07:49,052 And that's something I'd like to use because I know understanding, 114 00:07:49,052 --> 00:07:54,130 trans, identities can feel very hard and that's tracked. 115 00:07:54,130 --> 00:07:59,694 And I wanted to, for me, the feeling of like, being not at ease, and finally 116 00:07:59,694 --> 00:08:05,620 being strong, and so that's yeah, that was just an introduction for the topic. 117 00:08:05,620 --> 00:08:10,355 We're gonna talk today about why we should design for trans and 118 00:08:10,355 --> 00:08:15,010 gender non conforming folks, and then I'm gonna, Medina. 119 00:08:16,440 --> 00:08:18,710 Lead, the next text session section. 120 00:08:21,300 --> 00:08:22,130 >> All right. 121 00:08:22,130 --> 00:08:24,380 Passing the mic over to me right next. 122 00:08:25,430 --> 00:08:26,605 All right, here we go. 123 00:08:26,605 --> 00:08:28,298 So, yeah. 124 00:08:28,298 --> 00:08:33,064 So now that the metaphor is the third powerful metaphor that 125 00:08:33,064 --> 00:08:36,350 max has just given to all of us, right? 126 00:08:36,350 --> 00:08:40,370 When we use a wrong hand, it doesn't feel intuitive. 127 00:08:40,370 --> 00:08:42,830 It feels everything feels unfamiliar. 128 00:08:42,830 --> 00:08:45,860 It feels like everything in this world is not designed for you. 129 00:08:45,860 --> 00:08:49,290 It's like the mouse here, it's like, only for right hand. 130 00:08:49,290 --> 00:08:54,988 If you use a left hand you need to buy a specific mouse for yourself. 131 00:08:54,988 --> 00:09:01,594 And for the next part of this session, I want to give you a little presentation. 132 00:09:01,594 --> 00:09:05,572 On what it feels like to live as a transgender and 133 00:09:05,572 --> 00:09:08,860 our non gender non conforming person. 134 00:09:09,920 --> 00:09:15,970 So here a little bit of slides, and let's go right I'm sharing my screen. 135 00:09:18,490 --> 00:09:22,230 All right, I hope everyone can see my screen and Max, let me know if you can. 136 00:09:22,230 --> 00:09:24,230 If you cannot see my screen, let me know. 137 00:09:24,230 --> 00:09:25,250 All right. 138 00:09:25,250 --> 00:09:27,100 >> Yeah, I can. 139 00:09:27,100 --> 00:09:28,430 >> That's right, let's go. 140 00:09:29,880 --> 00:09:34,550 Why should you design for transgender and non conforming folks? 141 00:09:34,550 --> 00:09:37,501 Well, let's take a look at the big pictures in 142 00:09:37,501 --> 00:09:39,780 terms of the world of design first. 143 00:09:40,980 --> 00:09:46,874 So In the world of data everything is like automatically generated, 144 00:09:46,874 --> 00:09:52,760 artificial intelligence is the biggest buzzword right now. 145 00:09:52,760 --> 00:09:56,760 And that's the new reality of computational design. 146 00:09:56,760 --> 00:09:59,910 But after the past couple years. 147 00:09:59,910 --> 00:10:05,210 We also realize that it fails on the F text front too easily. 148 00:10:05,210 --> 00:10:08,040 That is way too easy to find, right? 149 00:10:08,040 --> 00:10:13,041 Like news feeds that promotes like fake news, like right sharing companies that 150 00:10:13,041 --> 00:10:18,660 is psychologically and socially economically like exploiting the workers. 151 00:10:18,660 --> 00:10:23,366 And also like virtual home assistance like perpetuating negative like gender 152 00:10:23,366 --> 00:10:24,880 stereotypes. 153 00:10:24,880 --> 00:10:30,730 So there are many examples there, that is we are not aware of it. 154 00:10:30,730 --> 00:10:34,814 We just keep relying on algorithms and data, and 155 00:10:34,814 --> 00:10:42,460 that's why the new reality is we need to be more ethical in our design practice. 156 00:10:42,460 --> 00:10:43,274 A lot of our so 157 00:10:43,274 --> 00:10:48,900 called data-driven design is basically biased towards advertising dollars. 158 00:10:48,900 --> 00:10:53,387 It's kind of depressing when we as designer when we do AB tests, 159 00:10:53,387 --> 00:10:56,379 when we test things phase on impression and 160 00:10:56,379 --> 00:11:00,860 clicks on marketing like in terms of a conversion funnel. 161 00:11:00,860 --> 00:11:04,767 We're essentially using the brightest minds of our generation to make sure 162 00:11:04,767 --> 00:11:06,050 people click ads. 163 00:11:06,050 --> 00:11:10,714 And that shouldn't be the reality, we can definitely do better as humanity, 164 00:11:10,714 --> 00:11:12,207 as a group of designers. 165 00:11:12,207 --> 00:11:14,950 We have the power to make changes. 166 00:11:14,950 --> 00:11:19,500 And like just another day, right, I went on [LAUGH] a search engine 167 00:11:19,500 --> 00:11:24,158 just to see what autocomplete I can get from the word transgender. 168 00:11:24,158 --> 00:11:27,490 So I just typed is transgender, right? 169 00:11:27,490 --> 00:11:29,628 On the left is Google, on the right is Bing. 170 00:11:29,628 --> 00:11:34,559 On the left, I mean the autocomplete results 171 00:11:34,559 --> 00:11:39,617 half of it is kind of [LAUGH] hurting to read, and 172 00:11:39,617 --> 00:11:44,420 on the right is actually downright terrible 173 00:11:44,420 --> 00:11:48,962 life like what other people are typing for 174 00:11:48,962 --> 00:11:53,027 the question for the search engine. 175 00:11:53,027 --> 00:11:59,171 And that's like the guy doing a facepalm on his forehead because 176 00:11:59,171 --> 00:12:05,570 when we totally rely on data and do not have any intervention. 177 00:12:05,570 --> 00:12:11,378 Humans, what happens is this, we end up making really terrible mistakes that 178 00:12:11,378 --> 00:12:18,250 discriminates groups that people might not realize and that's a real bad thing. 179 00:12:18,250 --> 00:12:22,770 And the marketing today we still depend antiquated practice like 180 00:12:22,770 --> 00:12:25,737 segmenting audiences by gender, right? 181 00:12:25,737 --> 00:12:31,908 Like the famous pink text, right, this shampoo conditioner product for 182 00:12:31,908 --> 00:12:36,089 women is somehow more expensive than products for 183 00:12:36,089 --> 00:12:39,389 men just because it's in a pink color. 184 00:12:39,389 --> 00:12:43,979 Which is rather unsettling because not all people who 185 00:12:43,979 --> 00:12:49,650 identify as women think pink represents them as a color. 186 00:12:49,650 --> 00:12:54,355 And when you look at the median weekly earnings, right, 187 00:12:54,355 --> 00:12:59,060 between men and women, right, in the whole entire range 188 00:12:59,060 --> 00:13:04,390 of different education level, men earns more than women. 189 00:13:04,390 --> 00:13:09,750 And actually, if you realize in those two examples is in the gender binary, 190 00:13:09,750 --> 00:13:14,274 we didn't even have data for anyone who is gender non-binary or 191 00:13:14,274 --> 00:13:18,327 transgender, everyone that is on the gender spectrum. 192 00:13:18,327 --> 00:13:22,053 In 2015 US transgender survey, 193 00:13:22,053 --> 00:13:27,220 when you look at this chart, what you realize is for 194 00:13:27,220 --> 00:13:33,709 the majority of the transgender population in the United States 195 00:13:33,709 --> 00:13:38,537 from no income to $100,000 in income. 196 00:13:38,537 --> 00:13:43,558 The people who identifies as transgender earn significantly 197 00:13:43,558 --> 00:13:48,396 less than the rest of the population and the gender binary. 198 00:13:50,287 --> 00:13:55,896 And in the US, EU, Canada, in the population in the Western world, 199 00:13:55,896 --> 00:14:00,795 about 0.5% of us identifies as transgender. 200 00:14:00,795 --> 00:14:03,815 That sounds like a very small percentage. 201 00:14:03,815 --> 00:14:07,529 But when you actually multiply it by the world's population, 202 00:14:07,529 --> 00:14:11,410 they're actually more than 3 million people of us. 203 00:14:11,410 --> 00:14:15,637 And when there are many things that we're designing right now is 204 00:14:15,637 --> 00:14:20,490 not just affecting millions of people, but billions of people. 205 00:14:20,490 --> 00:14:23,236 Like a giant conglomerate like Facebook, right? 206 00:14:23,236 --> 00:14:26,536 It claims to have two billion users and 207 00:14:26,536 --> 00:14:31,970 not even 1% of two billion people is millions of people. 208 00:14:31,970 --> 00:14:34,770 It's about actually 20 million people. 209 00:14:34,770 --> 00:14:40,230 And if we don't consider these kinds of edge cases, we end up really ignoring 210 00:14:40,230 --> 00:14:45,354 millions of millions of people and those are the people at the margins and 211 00:14:45,354 --> 00:14:49,320 we cannot afford to ignore them and ignore their needs. 212 00:14:50,530 --> 00:14:55,411 So for the last time that I was talking about designing for transgender and 213 00:14:55,411 --> 00:15:00,605 gender nonconforming folks, I did a little bit of life experience mapping for 214 00:15:00,605 --> 00:15:03,990 myself for my own transgender journey. 215 00:15:03,990 --> 00:15:08,863 As you can see, it's like from the very beginning when I realized my 216 00:15:08,863 --> 00:15:13,567 gender identity to all the way to currently actualizing myself, 217 00:15:13,567 --> 00:15:16,380 there were lots of ups and downs. 218 00:15:16,380 --> 00:15:19,785 And I can show you what kind of things that 219 00:15:19,785 --> 00:15:24,520 is definitely affecting me very negatively, right? 220 00:15:24,520 --> 00:15:27,480 There are many, many things actually. 221 00:15:27,480 --> 00:15:30,584 So first of all, some practical example, right? 222 00:15:30,584 --> 00:15:36,012 Like when you're designing a product, some of us have to deal with like extra 223 00:15:36,012 --> 00:15:41,365 discrimination just by wearing a dress like because like it has a belt clip. 224 00:15:41,365 --> 00:15:44,583 And when we talk on stage, I don't wear a belt, 225 00:15:44,583 --> 00:15:48,680 then I can't really use this product, right? 226 00:15:48,680 --> 00:15:51,760 Something as normal as like going to a bar. 227 00:15:51,760 --> 00:15:55,001 Well now we can't but when we go to a bar at night, and 228 00:15:55,001 --> 00:15:59,573 someone's had to do ID check, and we have to put our driver's license and 229 00:15:59,573 --> 00:16:02,680 the security person have to look at my face. 230 00:16:02,680 --> 00:16:06,390 And look at the ID and realize, what's up with the gender? 231 00:16:06,390 --> 00:16:09,067 Well, actually, usually they don't do that. 232 00:16:09,067 --> 00:16:14,096 Most of the bouncers that I've met in my life are actually very nice still but 233 00:16:14,096 --> 00:16:15,203 still, right? 234 00:16:15,203 --> 00:16:20,861 I have to deal with even like for Monday interactions like at a Starbucks. 235 00:16:20,861 --> 00:16:24,367 You're not sure what kind of pronouns they need to say. 236 00:16:24,367 --> 00:16:27,009 When they can just say hello and good morning, 237 00:16:27,009 --> 00:16:30,407 they somehow still need to use the pronoun for some reason. 238 00:16:30,407 --> 00:16:34,203 And of course, right, when you talk about driver's license, 239 00:16:34,203 --> 00:16:38,860 when you have to apply for anything that is feels slightly more adult, right? 240 00:16:38,860 --> 00:16:43,806 Everything like say a health care plan, you'll have to enter these 241 00:16:43,806 --> 00:16:49,378 checkboxes of just rather you're M or F, like where are the other options? 242 00:16:49,378 --> 00:16:54,882 Well beyond the things that are official at Delhi, 243 00:16:54,882 --> 00:16:58,853 the love app or dating apps, right? 244 00:16:58,853 --> 00:17:04,291 Even though it has the option these days, sometimes you can say you're man, 245 00:17:04,291 --> 00:17:09,813 women or more, and you can type anything and you realize once after you log in, 246 00:17:09,813 --> 00:17:14,184 everything that you can browse is still on on a gender binary? 247 00:17:14,184 --> 00:17:17,270 You got either social man or social woman. 248 00:17:17,270 --> 00:17:21,000 So dating apps is kind of like every time I open, it as feels kind of awful. 249 00:17:22,630 --> 00:17:26,710 When every time you post on the internet when people cannot see your face and 250 00:17:26,710 --> 00:17:30,010 when you post something cool, like say on Reddit, right? 251 00:17:30,010 --> 00:17:35,094 Everybody assumes that I'm a male person because the entire Reddit is like 252 00:17:35,094 --> 00:17:39,950 75% male and so every cool things must be done by men for some reason. 253 00:17:41,050 --> 00:17:46,095 And even more so, right, you're like in a professional setting and you have to 254 00:17:46,095 --> 00:17:51,310 pretend everything is fine and dandy even though you're actually in great pain. 255 00:17:51,310 --> 00:17:53,465 And in Facebook, like pry only lasts a month. 256 00:17:53,465 --> 00:17:56,922 They give a pry icon that can affect billions of people and 257 00:17:56,922 --> 00:18:00,680 after pry month, they just remove the prompting. 258 00:18:00,680 --> 00:18:04,573 And queer coding, like Disney movies back then whenever you have 259 00:18:04,573 --> 00:18:07,140 queer character even these days, right? 260 00:18:07,140 --> 00:18:12,409 Like you only have like half a second of two lesbian person kissing in Star Wars 261 00:18:12,409 --> 00:18:17,617 and that's the entire representation in the entire series of nine movies. 262 00:18:17,617 --> 00:18:21,939 And they're all portrayed as other people. 263 00:18:21,939 --> 00:18:27,499 They're like villains, like people, they're equating queerness with violence. 264 00:18:27,499 --> 00:18:28,930 And of course so I like trans or 265 00:18:28,930 --> 00:18:32,327 gender nonconforming people always feel like they are disposables. 266 00:18:32,327 --> 00:18:36,166 So like even in the latest like say Star Trek series, 267 00:18:36,166 --> 00:18:40,967 somehow all the people that are not in the gender binary like one of 268 00:18:40,967 --> 00:18:45,505 the partner has to die for some reason because to the writers, 269 00:18:45,505 --> 00:18:49,940 they are easy to manipulate and thus disposable. 270 00:18:49,940 --> 00:18:55,054 And last but not the least, so even as a transgender person myself, 271 00:18:55,054 --> 00:18:57,660 I'm prone to make mistakes. 272 00:18:57,660 --> 00:19:04,447 And actually that's one big mistake that I actually learned during the process of 273 00:19:04,447 --> 00:19:10,753 organizing one of the years in StartupBus where we have women plus, right? 274 00:19:10,753 --> 00:19:14,113 It's strictly women and transgender and 275 00:19:14,113 --> 00:19:19,585 gender nonconforming folks in Blockchain Bus and for a whole time, 276 00:19:19,585 --> 00:19:25,020 I thought I was simply assumed that I was included in on this bus. 277 00:19:25,020 --> 00:19:29,885 But it's only halfway through the journey I had a rude awakening that actually 278 00:19:29,885 --> 00:19:36,110 people don't understand what the plus sign really means right next to the word women. 279 00:19:36,110 --> 00:19:40,789 And that's why I realized the safe space is actually not very safe to me and 280 00:19:40,789 --> 00:19:45,697 it's painful because I designed the safe space that end up is actually unsafe 281 00:19:45,697 --> 00:19:50,610 to me and that's when I realized that I need to reassert my power. 282 00:19:50,610 --> 00:19:55,358 And actually I need to learn how to listen not just the needs of myself but 283 00:19:55,358 --> 00:19:59,657 also needs to listen to the needs of all underprivileged folks. 284 00:19:59,657 --> 00:20:05,294 So discrimination After all the examples that you've seen just now, 285 00:20:05,294 --> 00:20:07,667 it feels like death by a thousand cuts. 286 00:20:07,667 --> 00:20:13,388 And it's like mental health issues, lack of recognition by law, 287 00:20:13,388 --> 00:20:18,705 harassment and discrimination from working environments, 288 00:20:18,705 --> 00:20:24,344 and higher than average poverty, and higher rates of violence. 289 00:20:24,344 --> 00:20:28,728 And 7% of people in the 2015 US 290 00:20:28,728 --> 00:20:33,700 transgender survey responded that they 291 00:20:33,700 --> 00:20:39,510 attempted suicide in the year before then. 292 00:20:39,510 --> 00:20:43,920 And that's nearly 12 times the rate of attempted suicide in the US population. 293 00:20:45,520 --> 00:20:49,783 And this is not the entire list, but 294 00:20:49,783 --> 00:20:56,749 these folks are people who were murdered by other people, 295 00:20:56,749 --> 00:21:01,868 and these folks identify as transgender or 296 00:21:01,868 --> 00:21:05,550 non-conforming people. 297 00:21:05,550 --> 00:21:10,659 And these are the people who are killed just this year. 298 00:21:10,659 --> 00:21:13,963 And we need to recognize that, one, 299 00:21:13,963 --> 00:21:18,974 we are not recognized as people, we are marginalized, 300 00:21:18,974 --> 00:21:25,760 we are stigmatized, and we are criminalized in our own country. 301 00:21:25,760 --> 00:21:30,536 We end up not being helped by people that are supposed to be helping us. 302 00:21:30,536 --> 00:21:35,604 When we look for help in fear, to look for police to look for help, 303 00:21:35,604 --> 00:21:41,793 they turn away and we have to deal with the face of violence everyday ourselves. 304 00:21:46,584 --> 00:21:50,729 We shall be seen, be heard, be respected, be safe from harm, and 305 00:21:50,729 --> 00:21:55,330 be treated equally with the same opportunities as others. 306 00:21:55,330 --> 00:22:01,242 So that's the least you can do as a designer, is to make us be seen, 307 00:22:01,242 --> 00:22:05,268 make us be heard, and be respected, right? 308 00:22:05,268 --> 00:22:10,259 Even though if it's just a checkbox for when you need to 309 00:22:10,259 --> 00:22:15,154 pick gender in an app, that increases our exposure. 310 00:22:15,154 --> 00:22:22,080 That let's people know that gender is beyond just a binary of male and female. 311 00:22:24,755 --> 00:22:29,528 An ethical design in my opinion, not computational design, 312 00:22:29,528 --> 00:22:33,030 is the true purpose and the future of design. 313 00:22:35,823 --> 00:22:42,277 It's important that we be able to mass produce things and 314 00:22:42,277 --> 00:22:50,980 create things that serve the needs of the majority of the population. 315 00:22:50,980 --> 00:22:55,671 As designers, empathic people who get in touch with 316 00:22:55,671 --> 00:23:00,520 other humans when they do their user research. 317 00:23:00,520 --> 00:23:05,438 We are responsible to represent our user represent all kinds of people 318 00:23:05,438 --> 00:23:08,950 that we meet when we design our user experiences. 319 00:23:11,770 --> 00:23:13,702 This is called the Copenhagen letter. 320 00:23:13,702 --> 00:23:19,421 And is the letter that is signed by multiple designers 321 00:23:19,421 --> 00:23:24,005 in the design community across the world. 322 00:23:24,005 --> 00:23:29,041 And is for us to pledge out to be 323 00:23:29,041 --> 00:23:35,900 serving the needs for the greater good. 324 00:23:37,370 --> 00:23:41,570 So we are a community that exerts great influence and we must protect and 325 00:23:41,570 --> 00:23:44,030 nurture the potential to do good with it. 326 00:23:46,570 --> 00:23:51,479 Designing for transgender and gender non-conforming folks opens up our society 327 00:23:51,479 --> 00:23:55,970 from the gender binary and frees us from the harm that has been caused by it. 328 00:23:57,270 --> 00:24:00,509 So that's why we need to design for transgender and 329 00:24:00,509 --> 00:24:03,390 gender non-conforming folks. 330 00:24:03,390 --> 00:24:08,165 So now that you understand why that we need to do that. 331 00:24:08,165 --> 00:24:08,988 Yeah, Mike. 332 00:24:10,082 --> 00:24:17,111 >> I want to add that in that court, that last sentence, 333 00:24:17,111 --> 00:24:22,020 the slide you had right after that. 334 00:24:22,020 --> 00:24:28,280 That gender binary doesn't only hurt trans people, it hurts all of us. 335 00:24:28,280 --> 00:24:34,243 Cisgender people, transgender people, everyone having expectations for gender. 336 00:24:34,243 --> 00:24:36,710 And that's like when we say, 337 00:24:36,710 --> 00:24:41,452 opens up our society from the gender binary and frees us. 338 00:24:41,452 --> 00:24:45,580 And for me, that means everyone, not just trans folks. 339 00:24:47,318 --> 00:24:51,502 Yeah, sorry, I just needed to add to that. 340 00:24:51,502 --> 00:24:56,834 >> Yeah, when we're designers what we realize that even a very 341 00:24:56,834 --> 00:25:04,168 small tiny detail, they are the external representation of our beliefs, right? 342 00:25:04,168 --> 00:25:08,650 Of our views and values of our world. 343 00:25:08,650 --> 00:25:10,780 And this design will outlive us. 344 00:25:10,780 --> 00:25:19,330 So we need to be careful when we design any products and any details within it. 345 00:25:19,330 --> 00:25:20,171 So, right? 346 00:25:20,171 --> 00:25:27,058 With that said, there's some design best practices for you to learn about, right? 347 00:25:27,058 --> 00:25:34,880 Some very easy steps that you can do to help us to be seen and be heard. 348 00:25:36,260 --> 00:25:39,720 So first of all, let's start small, one step at a time, 349 00:25:39,720 --> 00:25:44,190 we don't need to be thinking about changing the world, right? 350 00:25:44,190 --> 00:25:45,815 In the very first second. 351 00:25:45,815 --> 00:25:50,625 There are very small things that we can do each as a designer as visuals to 352 00:25:50,625 --> 00:25:54,330 help transgender and gender non-conforming folks. 353 00:25:55,880 --> 00:26:01,402 First of all, that's not right, as we've seen it before, 354 00:26:01,402 --> 00:26:05,967 and there's the gender binary, male or female. 355 00:26:05,967 --> 00:26:11,380 First thing, our recommendation is don't ask, right? 356 00:26:11,380 --> 00:26:16,670 If you tell me to know what agenda needs to be in an app, right? 357 00:26:16,670 --> 00:26:20,697 In the entire process of using the app or the website, 358 00:26:20,697 --> 00:26:24,470 we actually don't need to know about the gender. 359 00:26:24,470 --> 00:26:25,808 Don't what else about that. 360 00:26:25,808 --> 00:26:31,217 Because when you do that, you end up portraying the gender binary. 361 00:26:31,217 --> 00:26:33,519 And even if you do, right? 362 00:26:33,519 --> 00:26:35,544 Have a good reason for asking and 363 00:26:35,544 --> 00:26:39,520 respectfully treat it like sensitive information. 364 00:26:39,520 --> 00:26:41,610 So this is one example, right? 365 00:26:41,610 --> 00:26:47,100 In the form, that is still the binary, very unfortunately. 366 00:26:47,100 --> 00:26:51,350 But they give us at least some information. 367 00:26:51,350 --> 00:26:53,349 This is one, medical. 368 00:26:53,349 --> 00:26:57,327 That's one of the many ways that we use this information, 369 00:26:57,327 --> 00:27:01,185 is in communicating your insurance provider. 370 00:27:01,185 --> 00:27:06,505 So unfortunately, the insurance provider only use also just male and female. 371 00:27:06,505 --> 00:27:09,445 And as a result, they had to do the same. 372 00:27:11,495 --> 00:27:15,675 At the end, they still reassure that we are committed to making sure every member 373 00:27:15,675 --> 00:27:17,715 feel safe, welcome, and respected. 374 00:27:21,120 --> 00:27:24,053 And if you really have to collegiate, 375 00:27:24,053 --> 00:27:29,600 just try to think about if there's a way to make it right? 376 00:27:29,600 --> 00:27:32,742 Or make it have multiple options. 377 00:27:32,742 --> 00:27:39,400 You can have the option to say check whether you're female, male. 378 00:27:39,400 --> 00:27:44,410 Or you can choose rather not say, or you can enter custom anything that you want. 379 00:27:46,970 --> 00:27:51,363 And sometimes for user interface, especially for 380 00:27:51,363 --> 00:27:56,266 a social network where you need to refer to another person 381 00:27:56,266 --> 00:28:01,390 with a pronoun, you can ask for pronouns instead, right? 382 00:28:01,390 --> 00:28:06,300 Just like our we started our session instead of asking for gender information, 383 00:28:06,300 --> 00:28:07,250 right? 384 00:28:07,250 --> 00:28:11,634 Because what you ultimately need to ask for that reason is that you want 385 00:28:11,634 --> 00:28:15,840 to construct those sentences in a use case with pronouns. 386 00:28:15,840 --> 00:28:19,730 So, yeah, ask for pronoun, right? 387 00:28:21,200 --> 00:28:25,481 Whether it's he/him, she/her, they/them, or enter your own. 388 00:28:25,481 --> 00:28:28,800 And also be ready for a complex answer. 389 00:28:28,800 --> 00:28:30,055 So be ready that, 390 00:28:30,055 --> 00:28:34,843 people can have like many different terms that as you type, right? 391 00:28:34,843 --> 00:28:38,410 And they also can type something custom. 392 00:28:38,410 --> 00:28:43,205 And the autocomplete let's you really lock up different kind of 393 00:28:43,205 --> 00:28:45,791 labels from different cultures. 394 00:28:49,860 --> 00:28:51,739 This is an example on Facebook. 395 00:28:54,313 --> 00:28:58,891 And also, when you put the general field in a form, 396 00:28:58,891 --> 00:29:02,419 consider the ramifications, right? 397 00:29:02,419 --> 00:29:07,370 So this is one example in the OkCupid app, right? 398 00:29:07,370 --> 00:29:12,603 Wow, it's so nice that OkCupid have, you can choose what kind 399 00:29:12,603 --> 00:29:18,152 of orientation you are, you can actually check multiple of them. 400 00:29:18,152 --> 00:29:26,824 You have an entire tagcloud that you can really express your gender fluidity. 401 00:29:26,824 --> 00:29:29,502 So you click Save, right? 402 00:29:29,502 --> 00:29:34,581 And then right after is include me in searches of just men and 403 00:29:34,581 --> 00:29:36,416 women, once again. 404 00:29:36,416 --> 00:29:41,284 So they let users choose one or more genders. 405 00:29:41,284 --> 00:29:47,570 And yet, they'll in the end have to identify with one gender in the binary. 406 00:29:47,570 --> 00:29:49,240 So how is that supposed to help? 407 00:29:51,300 --> 00:29:54,621 If they cannot really do the entire system well, 408 00:29:54,621 --> 00:29:58,760 accept the fact either and improve the system or don't ask. 409 00:30:00,460 --> 00:30:05,460 So, avoid assumptions based on gender and designing for 410 00:30:05,460 --> 00:30:09,950 diversity, it results in a better design for all. 411 00:30:09,950 --> 00:30:13,354 This is on a bathroom and it's sort of interesting 412 00:30:13,354 --> 00:30:18,067 because we are converting everything to gender neutral bathrooms. 413 00:30:18,067 --> 00:30:21,568 And it's good that the creativity of people, 414 00:30:21,568 --> 00:30:27,513 like transforming the power of words by all the different variations of sign. 415 00:30:27,513 --> 00:30:31,633 So yeah, lastly, I'd want to say yeah, you are a designer, 416 00:30:31,633 --> 00:30:36,471 you were given the power to make visible tangible changes in the world and 417 00:30:36,471 --> 00:30:38,920 use your power and use it wisely. 418 00:30:38,920 --> 00:30:39,500 Okay, good. 419 00:30:40,900 --> 00:30:46,110 And for my leather journey of creating safe spaces for 420 00:30:46,110 --> 00:30:52,710 transgender folks, back to StartupBus that still said women bus, 421 00:30:52,710 --> 00:30:57,223 but on the second day I bought some duct tape and 422 00:30:57,223 --> 00:31:01,620 I put the word T GNC underneath on the bus. 423 00:31:01,620 --> 00:31:04,170 So, thank you very much. 424 00:31:04,170 --> 00:31:07,490 And be prepared to fight for your rights. 425 00:31:07,490 --> 00:31:12,250 Everything that serves many people is inherently political. 426 00:31:12,250 --> 00:31:17,746 And so, if anyone who opposes what you're trying to do when you design 427 00:31:17,746 --> 00:31:23,590 something that is for the greater good, be prepared for fight for it. 428 00:31:23,590 --> 00:31:28,090 Don't be prepared to push back because you know that you're doing something right. 429 00:31:28,090 --> 00:31:29,533 So thank you. 430 00:31:29,533 --> 00:31:32,555 All right, what's next Max? 431 00:31:32,555 --> 00:31:35,876 [LAUGH] >> I have a last piece about ethics and 432 00:31:35,876 --> 00:31:37,380 responsibility. 433 00:31:38,480 --> 00:31:39,460 You can continue sharing. 434 00:31:39,460 --> 00:31:41,162 >> All right. 435 00:31:41,162 --> 00:31:43,041 >> Thank you by the way, 436 00:31:43,041 --> 00:31:48,995 I always feel a lot like I know this talk we've done multiple times, 437 00:31:48,995 --> 00:31:53,812 but it's always like going back through all the data. 438 00:31:53,812 --> 00:31:58,418 We know why we do it and why we should do more efforts to bring 439 00:31:58,418 --> 00:32:02,651 inclusion overall, not just even trans inclusion. 440 00:32:02,651 --> 00:32:08,720 With the data, like we have fault to share. 441 00:32:08,720 --> 00:32:10,465 I saw some people in the chat and 442 00:32:10,465 --> 00:32:14,123 we are like, I didn't know that's like big eye opener. 443 00:32:14,123 --> 00:32:18,047 >> Okay, so.- >> So, 444 00:32:18,047 --> 00:32:22,742 back to my [CROSSTALK] >> Every time I've presented it 445 00:32:22,742 --> 00:32:27,070 does feel very emotional because it really goes through all the emotions. 446 00:32:27,070 --> 00:32:31,811 >> Yeah, I mean every time we do that talk as being trans persons, 447 00:32:31,811 --> 00:32:35,070 it takes a lot of emotional energy. 448 00:32:35,070 --> 00:32:38,470 >> Yeah, it takes a lot of spiritual energy, yeah. 449 00:32:38,470 --> 00:32:41,961 >> Yeah, every time we have to take the rest of the day like, 450 00:32:41,961 --> 00:32:46,140 okay we've done like we said, the suffering and why we need to do better. 451 00:32:46,140 --> 00:32:53,320 So, it was like less stressful but rest is part of the revolution, right? 452 00:32:53,320 --> 00:32:56,630 So, we need to rest for the next time we're gonna share. 453 00:32:58,570 --> 00:33:07,126 So, what I wanted to close with is that we are responsible as designers, 454 00:33:07,126 --> 00:33:11,140 as engineer we can go to the next. 455 00:33:11,140 --> 00:33:12,653 Thank you. 456 00:33:12,653 --> 00:33:18,861 Well, we are responsible when the products we launch harm some people. 457 00:33:18,861 --> 00:33:21,840 And I don't think that's something we learn at school. 458 00:33:21,840 --> 00:33:25,882 That is definitely not something we've been trained, 459 00:33:25,882 --> 00:33:30,280 working in corporations, and working in tech startups. 460 00:33:30,280 --> 00:33:34,360 This is not what we've been trained with. 461 00:33:34,360 --> 00:33:36,619 And I think this is where it has to stop. 462 00:33:36,619 --> 00:33:41,435 It has to be really ethical, has to be part of the school, it has to be proud 463 00:33:41,435 --> 00:33:46,380 of the way we make decisions, and why we decide to build a product. 464 00:33:46,380 --> 00:33:51,571 I just can't stop rolling my eyes every time I see as for the mirror, 465 00:33:51,571 --> 00:33:56,504 workout mirror for the world with cutting costs like 1500. 466 00:33:56,504 --> 00:33:59,580 I can't, like now this is what you want to build. 467 00:33:59,580 --> 00:34:03,532 Like for me I see all the people in need of actual better lives, 468 00:34:03,532 --> 00:34:07,620 better ways of accessing housing, accessing foods. 469 00:34:07,620 --> 00:34:11,102 And a bunch of people and investors decided to spend a lot of time on your 470 00:34:11,102 --> 00:34:13,945 resources to build a mirror so people can work out a home. 471 00:34:13,945 --> 00:34:16,764 And that's not how it should be. 472 00:34:16,764 --> 00:34:21,346 We should first care for the people who are in dire needs 473 00:34:21,346 --> 00:34:26,336 before we extend to like, make wealthy lives even better. 474 00:34:26,336 --> 00:34:31,546 So, I hear some, when I talk about that with some designers, 475 00:34:31,546 --> 00:34:34,660 we're peers that we can't change. 476 00:34:36,220 --> 00:34:37,600 Yeah, you can go to the next level. 477 00:34:38,810 --> 00:34:43,972 We can't change, this is so hard, like this is how the world is, and 478 00:34:43,972 --> 00:34:50,620 I think that if 2020 taught us something, is that we can shape new systems. 479 00:34:50,620 --> 00:34:52,224 We are doing it now. 480 00:34:52,224 --> 00:34:57,206 The way this year has brought a new president elect is because we 481 00:34:57,206 --> 00:35:01,812 moved ourselves, we made some commitments with morality 482 00:35:01,812 --> 00:35:06,900 because a lot of people were available because of being at home. 483 00:35:06,900 --> 00:35:11,480 We were paying more attention of the politics and it works. 484 00:35:11,480 --> 00:35:16,450 And it seems impossible and I think that's how it's designed as well. 485 00:35:16,450 --> 00:35:21,378 That if you think you can change something in the system at work or 486 00:35:21,378 --> 00:35:23,659 novel system in government, 487 00:35:23,659 --> 00:35:28,815 that is designed to make it feel like it's impossible to do. 488 00:35:28,815 --> 00:35:32,445 I remember when AOC got elected and 489 00:35:32,445 --> 00:35:36,835 how suddenly stuff started to be doable. 490 00:35:36,835 --> 00:35:42,215 It's like, this is what I think about design and ethical, intrusive design. 491 00:35:42,215 --> 00:35:44,257 Like we can shape new systems. 492 00:35:44,257 --> 00:35:48,710 As designers, developers, we are the one making things. 493 00:35:48,710 --> 00:35:54,370 And the investors and the CEO's are following what is gonna work. 494 00:35:54,370 --> 00:35:58,854 And if they don't think doing ethical design will make them money they 495 00:35:58,854 --> 00:35:59,772 won't do it. 496 00:35:59,772 --> 00:36:03,790 And I think there's a way to start by doing us, 497 00:36:03,790 --> 00:36:09,455 by being more advocating for inclusion in the way we do things. 498 00:36:09,455 --> 00:36:11,225 I see that my audio is breaking up. 499 00:36:12,585 --> 00:36:15,085 Let me stop my video and see that helps. 500 00:36:15,085 --> 00:36:15,755 Sorry about that. 501 00:36:18,270 --> 00:36:24,020 So, wevcan go to the next one now. 502 00:36:24,020 --> 00:36:28,189 And one example I like to talk about and I talked about it for 503 00:36:28,189 --> 00:36:32,800 a while and now it's actually out in the world is the words Citi. 504 00:36:34,240 --> 00:36:39,345 The bank Citi launched the project about allowing trans non binary folks to get 505 00:36:39,345 --> 00:36:44,310 their name to have the name they want the name they use on their credit cards. 506 00:36:45,580 --> 00:36:50,106 And I was like two or three years ago, I was fine with Lucas Krieger, 507 00:36:50,106 --> 00:36:53,360 was the one who came up with that campaign. 508 00:36:53,360 --> 00:36:56,670 And I remember having coffee with him and how he was like, hey, you know what? 509 00:36:56,670 --> 00:37:00,280 I have this campaign I'm gonna try to pitch to MasterCard. 510 00:37:00,280 --> 00:37:02,320 And we talked about that, it was two, three years ago. 511 00:37:02,320 --> 00:37:05,691 And now, and I know a lot of people who work on that project, 512 00:37:05,691 --> 00:37:09,940 even the photographer, an eatery took the pictures for those ads. 513 00:37:09,940 --> 00:37:11,990 I know the person on the left, a friend. 514 00:37:11,990 --> 00:37:15,260 And it's like this is possible. 515 00:37:15,260 --> 00:37:20,198 And the more projects we decide to start in our teams, 516 00:37:20,198 --> 00:37:25,137 in our offices, in our projects that are targeted for 517 00:37:25,137 --> 00:37:29,950 under respected population, underserved. 518 00:37:29,950 --> 00:37:33,038 The more we're going to see them in our city. 519 00:37:33,038 --> 00:37:36,900 Like now we launched the true name campaign with Mastercard. 520 00:37:36,900 --> 00:37:41,808 So now, it's becoming like a value for banks, and more banks gonna want to do 521 00:37:41,808 --> 00:37:46,480 the same thing because it becomes like a service for the audience. 522 00:37:46,480 --> 00:37:50,731 And I write that Citi after they launched this campaign just a few weeks ago, they 523 00:37:50,731 --> 00:37:55,373 already have 16 under people who requested to change their name on their credit card. 524 00:37:55,373 --> 00:37:57,776 And we know as trans people, 525 00:37:57,776 --> 00:38:03,885 I had my own issues with my correct name on my credit card for a long time and 526 00:38:03,885 --> 00:38:09,417 how that was putting me in danger of being outed as a trans person. 527 00:38:09,417 --> 00:38:13,740 And I'm white and I'm a transmasculine person, so I'm not at the most risk. 528 00:38:13,740 --> 00:38:18,673 A black trans woman who doesn't have an ID that reflects the name she uses is 529 00:38:18,673 --> 00:38:22,390 like literally could be a cause of death. 530 00:38:22,390 --> 00:38:27,592 So, I think we have more power in our hands as being designers, 531 00:38:27,592 --> 00:38:31,038 engineer making things out in the world. 532 00:38:31,038 --> 00:38:36,027 And I wanted to, if you can move to the next slide Magdalena. 533 00:38:36,027 --> 00:38:40,370 So, there is one thing that I keep questioning myself 534 00:38:40,370 --> 00:38:44,808 when I work on projects and at the beginning, during, 535 00:38:44,808 --> 00:38:49,052 and the end, when I include new partners new teams, 536 00:38:49,052 --> 00:38:53,708 like does our product support or how vulnerable groups? 537 00:38:53,708 --> 00:38:59,490 And I don't think that's something we ask ourselves enough. 538 00:38:59,490 --> 00:39:03,537 Especially for projects with startups who are just here to disrupt, 539 00:39:03,537 --> 00:39:05,430 earn big and make more and more. 540 00:39:06,980 --> 00:39:08,320 Why are we doing this? 541 00:39:08,320 --> 00:39:12,425 And on the next slide Magdalena, 542 00:39:12,425 --> 00:39:17,408 I like to share a few questions that could 543 00:39:17,408 --> 00:39:22,260 be added to the list of checklists. 544 00:39:22,260 --> 00:39:28,410 So, we need to focus on the impact and not just the intention. 545 00:39:28,410 --> 00:39:33,810 It's like whatever we create gonna impact people in their real lives. 546 00:39:33,810 --> 00:39:38,920 And so, we have to think about what's gonna happen in terms of resources? 547 00:39:38,920 --> 00:39:44,020 Someone who doesn't have enough time, money or information, or even access. 548 00:39:44,020 --> 00:39:47,999 I think it's something that it took me a long time to really stop having my 549 00:39:47,999 --> 00:39:52,220 assumption that everyone has an iPhone and a high speed Internet. 550 00:39:52,220 --> 00:39:56,266 I'm totally away from that when I was starting to work with startups 10 years 551 00:39:56,266 --> 00:40:00,319 ago, like What is it technology that people actually access? 552 00:40:00,319 --> 00:40:06,354 Are we just gonna lose people that could benefit from our tool and 553 00:40:06,354 --> 00:40:13,525 product, if you have to depend on a very good Wi-Fi or a very good LTE phone? 554 00:40:13,525 --> 00:40:18,727 And what about if they can't go to where you need them to go and 555 00:40:18,727 --> 00:40:24,036 the transportation to go to where you can access the project? 556 00:40:24,036 --> 00:40:28,253 If it's food stamps, if it's a system and people have to take the bus but 557 00:40:28,253 --> 00:40:30,757 they don't have the money to take the bus. 558 00:40:30,757 --> 00:40:35,013 You're the whole infrastructure of, do we harm or do we support? 559 00:40:35,013 --> 00:40:38,331 These are pretty around everything that we can think of and 560 00:40:38,331 --> 00:40:41,387 sent for the cross training around discrimination. 561 00:40:41,387 --> 00:40:44,033 I can't stop thinking of Uber. 562 00:40:44,033 --> 00:40:46,231 That it took a long time for them to add pronouns. 563 00:40:46,231 --> 00:40:49,548 I think they have pronouns now in the app, but 564 00:40:49,548 --> 00:40:55,237 they still had a lot of trans folks being harassed and violence against them. 565 00:40:55,237 --> 00:41:00,344 In a car with an Uber driver and that's for me when you design the to run 566 00:41:00,344 --> 00:41:05,644 an app like Uber where the actual real people are gonna meet strangers. 567 00:41:05,644 --> 00:41:08,543 This should be treated as urgent and 568 00:41:08,543 --> 00:41:12,899 critical as a bug if the payment doesn't go through. 569 00:41:12,899 --> 00:41:18,325 This is the safety of people who are gonna use the products we are building, 570 00:41:18,325 --> 00:41:22,564 should be part of all the and priorities. 571 00:41:22,564 --> 00:41:26,593 This is not just we build a product and we see what happened, this is expecting and 572 00:41:26,593 --> 00:41:30,565 imagining what's gonna happen when someone we're gonna use the product, and 573 00:41:30,565 --> 00:41:32,539 that goes for the legal name, as well. 574 00:41:32,539 --> 00:41:38,094 It's like it's your product requires the name to match the legal 575 00:41:38,094 --> 00:41:43,043 name on their ID, you're losing the 3 million people and 576 00:41:43,043 --> 00:41:49,206 you're making them very uncomfortable, if not dangerous situation. 577 00:41:49,206 --> 00:41:52,696 And so, if we have a few user research. 578 00:41:52,696 --> 00:41:54,712 So, yeah, we can go to the next one. 579 00:41:54,712 --> 00:41:59,702 If we have some user experience research or you do have people working with 580 00:41:59,702 --> 00:42:04,207 you who are doing user experience research or usability testing, 581 00:42:04,207 --> 00:42:09,532 which is what I do, half of my time is doing UX research and usability testing. 582 00:42:09,532 --> 00:42:13,880 So, the next slide I wanted to share some ways to 583 00:42:13,880 --> 00:42:18,121 remind ourselves that when we talk to people, 584 00:42:18,121 --> 00:42:22,906 we should include different identities than ours, 585 00:42:22,906 --> 00:42:26,622 and how we could actually seek them out. 586 00:42:26,622 --> 00:42:31,421 So, that's a slide I wanted to show around. 587 00:42:31,421 --> 00:42:35,403 We have to challenge the assumption that it's gonna be easy to use. 588 00:42:35,403 --> 00:42:39,797 There are a lot of people who have difficulties compared to 589 00:42:39,797 --> 00:42:44,639 someone who has an iPhone and like someone who needs the screen to 590 00:42:44,639 --> 00:42:49,050 be bigger has a different way of processing information. 591 00:42:49,050 --> 00:42:51,790 Not, enough money to have an iPhone. 592 00:42:51,790 --> 00:42:53,441 I never been traveling under it. 593 00:42:53,441 --> 00:42:58,168 Even for the speed of the Internet, we assume everyone has, 594 00:42:58,168 --> 00:43:01,238 there's a lot of ways to test out that. 595 00:43:01,238 --> 00:43:05,810 And by talking to people during the user experience research, and 596 00:43:05,810 --> 00:43:10,881 having them share how they live at that moment, what is the tool they use? 597 00:43:10,881 --> 00:43:17,331 We can stop a project with that in mind and not having put them out, let them out. 598 00:43:17,331 --> 00:43:21,948 And we have to seek them out. 599 00:43:21,948 --> 00:43:23,378 They won't come by themselves. 600 00:43:23,378 --> 00:43:26,233 So, there's a way to plan that in advance and 601 00:43:26,233 --> 00:43:29,398 find communities where we want to hear from them. 602 00:43:29,398 --> 00:43:34,443 Communities of trans or queer folks, people who are Latinx, 603 00:43:34,443 --> 00:43:40,363 people who are speaking English, but this is not their first language, 604 00:43:40,363 --> 00:43:45,719 there's a lot of ways we should do research with more inclusion. 605 00:43:45,719 --> 00:43:51,235 And added to their life means when you are gonna hold research times, 606 00:43:51,235 --> 00:43:53,621 you have to be where they are. 607 00:43:53,621 --> 00:43:58,509 Like some people work three jobs, so, they can't come at 2 PM on a Tuesday. 608 00:43:58,509 --> 00:44:01,223 So, you might have to go on a Saturday at 7 PM, 609 00:44:01,223 --> 00:44:05,556 close to their home, to have those interviews to make their life easier. 610 00:44:05,556 --> 00:44:10,437 And you are the one paid by the client or having a salary to do that research. 611 00:44:10,437 --> 00:44:14,954 So, they shouldn't be the one putting more 612 00:44:14,954 --> 00:44:19,849 efforts to be your guinea pig, as we've said. 613 00:44:19,849 --> 00:44:23,694 And then for sure the last one which is the what should be 614 00:44:23,694 --> 00:44:28,471 part of all research testing is to compensate people with dollars. 615 00:44:28,471 --> 00:44:33,360 If client's okay, but really if it's really adding 616 00:44:33,360 --> 00:44:37,281 really cash and having them compensated. 617 00:44:37,281 --> 00:44:41,176 And the last thing I wanted to add is, also thinking of the self-care 618 00:44:41,176 --> 00:44:46,013 of the people you're gonna ask question around their identity, if they're trans, 619 00:44:46,013 --> 00:44:47,649 and plan for that, as well. 620 00:44:47,649 --> 00:44:50,993 Be respectful of their identity. 621 00:44:50,993 --> 00:44:55,935 And we have two last polls that I'm gonna open on the polls. 622 00:44:55,935 --> 00:45:02,113 One is, they're already there, okay? 623 00:45:02,113 --> 00:45:05,601 One is, when will you start implementing tomorrow? 624 00:45:05,601 --> 00:45:09,969 So, if you want to pick an action so we have a few on the poll for 625 00:45:09,969 --> 00:45:14,705 you to choose and see how you could already spread the awareness. 626 00:45:14,705 --> 00:45:19,984 And the other one it's the same one as our first one, when you entered the session 627 00:45:19,984 --> 00:45:25,265 is, how comfortable now do you feel designing for transgender, non-binary, 628 00:45:25,265 --> 00:45:30,873 and/or gender-non-conforming folks to see if this function was helpful for you? 629 00:45:30,873 --> 00:45:34,627 And that's it, thank you. 630 00:45:34,627 --> 00:45:37,171 >> Thank you so much Maxim and Madelaine. 631 00:45:37,171 --> 00:45:43,428 I really really appreciate you sharing your life experience and your knowledge. 632 00:45:43,428 --> 00:45:46,766 I know it is hard to do that. 633 00:45:46,766 --> 00:45:49,216 And it's tiring. 634 00:45:49,216 --> 00:45:52,264 But it's important and I appreciate it. 635 00:45:52,264 --> 00:45:55,280 You all that attended thank you for 636 00:45:55,280 --> 00:46:00,065 your thoughtful comments in the commenting section. 637 00:46:00,065 --> 00:46:03,771 And please do take action after this panel. 638 00:46:03,771 --> 00:46:05,683 Thank you both very much. 639 00:46:05,683 --> 00:46:09,842 And we'll see you, hopefully, sometime soon. 640 00:46:09,842 --> 00:46:13,045 All of you attendees please stick around and network. 641 00:46:13,045 --> 00:46:18,361 There is a networking section in hop in which is on the left. 642 00:46:18,361 --> 00:46:22,231 Just click the button and you'll start to meet some amazing other attendees. 643 00:46:22,231 --> 00:46:23,233 So, thank you very much. 644 00:46:23,233 --> 00:46:24,820 Everyone have a good day. 645 00:46:24,820 --> 00:46:28,067 And we'll see you tomorrow for the last day of the festival. 646 00:46:28,067 --> 00:46:29,060 Take care, bye.