- Defining Personality 3:30
- Personality Trait Exercise
- Personality Trait Exercise 4:59
- Review: Defining Your Personality 4 questions
- Status and Error Messages 5:12
- Help and Support Content 5:07
- Review: Strategy for Messaging and Support 6 questions
- Product Pages and Descriptions 6:25
- Brand Identity and Values 5:33
- Review: Strategy for Products and Brands 6 questions
Preview
Video Player
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Product Pages and Descriptions
6:25In this video, we’ll discuss how to create UX Content for product pages, including informative and interesting descriptions, specifications that have relevance for the user, and visual content that shows possibilities users can embrace.
So as we've gone through this course,
my hope is that
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you're seeing the possibilities of what
UX content can do for you and your users.
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We've looked at examples,
talked about strategies,
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and taken a close look at how it works.
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And along the way I've tried to
apply my own sparkling personality
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to keep you engaged and
highly entertained.
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Well, that same process
of introducing a concept,
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breaking it down into easy
to understand pieces.
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And helping people understand
how they can use it for
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their own purposes, all with a unique and
engaging personality.
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This is exactly how you should use
UX content to create product and
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service description pages.
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Let's break this down a bit.
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Whether you're promoting an app product or
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service, you need to clearly
describe what you've got.
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Validating that your product or service
does what the user needs is a basic but
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vital step for a product description.
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I need a 40 watt light bulb.
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Is this a 40 watt light bulb?
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Yes, yes it is.
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But many places use
the same tired strategy.
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They come up with a few bullet
points that sum up the basic facts.
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But that doesn't help users
understand the possibilities.
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There's nothing special there to separate
it from the many competitors that
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provide the same solution.
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Here's what I mean.
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If you need some portable file storage but
want something unique,
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you might search on Best Buy's website and
find this little penguin flash drive.
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Cute little guy, right?
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Well, here's the product description.
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This animal is made out of rubber and
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comes with a cap holder, attachable to
the drive with a small, beaded chain.
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So you will never lose the cap!
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This animal USB Drive is both fun and
functional.
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Fun and functional, wow.
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It's almost like the product
designers thought hey,
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you know what'd be fun, let's make some
cute animals out of these flash drives.
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And whoever wrote this copy thought, meh.
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They weren't buying into the experience.
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This animal is made out of rubber and
it is both fun and functional.
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Well, if the copywriter can't buy into
the experience, the customer won't either.
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Over at ThinkGeek,
they are buying into the experience.
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They're selling the Star Trek Next
Generation Isolinear Chip USB Drive.
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It's data storage worthy of data, get it?
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Cuz Data was a character on the show.
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Anyway, 8 gigs of USB
2.0 isolinear goodness.
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They could have said storage.
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But no, it's isolinear goodness.
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It doesn't take much to show personality.
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Even using one or
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two specific words can alter the tone
from boring to suddenly interesting.
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ThinkGeek expands even more
within the full description, but
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the point is clear here.
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They're embracing the experience and
using UX content to promote it.
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So can you generate an emotional
response with a flash drive description?
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Absolutely, but telling people
something is fun isn't how it works.
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Either show it's fun, or
create an experience people will react to.
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Remember our little penguin buddy?
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Well, what if they wrote
this description instead?
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Hey everyone,
say hi to Chippy the Penguin!
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He loves swimming and
snuggling next to warm laptops.
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He'll keep your files safe and
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dry and melt the hearts of
all your office friends.
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Everyone knows what a flash drive does,
but this little guy is unique.
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So have fun with it.
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Whatever you're describing,
figure out an angle that's relevant and
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will resonate with your audience.
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Maybe you focus on the cuteness and
the fun side or maybe the unrelenting
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reliability or the imaginative
creativity or its tasty goodness.
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Use UX content to elevate your
descriptions above the boring and
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obvious, and
make them memorable and relatable.
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Now when Big Frog tries to attract people
to its custom-printed shirt service,
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they know full well there
are dozens of alternatives out
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there who do the same thing.
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You submit a design idea.
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They create it and ship it to you.
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The Big Frog uses fun, eye-catching
text and visuals to break down their
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service into an easy to understand
sequence, one that's relatable.
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As we've mentioned before,
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visuals are excellent at
communicating meaning and value.
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And they're vital for
describing products and services.
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Use a mix of texts and visuals to tell
the story behind your product or service.
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And show how it works and what's possible.
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But what if instead of a few products,
you're responsible for
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creating descriptions for
hundreds or even thousands?
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Is it feasible to create UX content for
every item you sell?
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Well, even when you're offering
a large selection of items,
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don't abandon the responsibility
of creating a UX around them.
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It may not be easy, but
it will be worth it.
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If you know you want to create
specific kinds of descriptions,
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it helps to set up a process or
rules each time a new product is added.
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Make it a part of your workflow.
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You may find the best you can do is create
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one unique sentence with your
own unique flair or personality.
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But that's better than nothing.
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Keeping things simple absolutely works.
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So instead of writing
a long back story for
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Chippy the Penguin, you might decide to
set a word limit for each description.
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Maybe all you need are ten words.
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Chippy the Penguin will keep
your files safe and warm!
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Like we said before, it doesn't take
much to create an emotional reaction.
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But by keeping this short, now you've
got time to create descriptions for
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all the other products you support.
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So UX content is essential for
making product and
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service description pages work.
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Identify the basic details that
are relevant to your user and
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create a unique description
that sparks a reaction.
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And that way, you can make any item
you sell that much more interesting,
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even a flash drive.
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Hey, Chippy, how's it going?
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[SOUND] That's good, okay.
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You wanna go?
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Okay, all right.
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No, no, don't.
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