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General Discussion

Can not download video

I just registed an account (fews hour ago) and enroll for "Basic" trial for 7 day. but i enroll for "PRO" suddenly after that. In the profile page told me that i've already be "PRO" account but when i click download for video system told me " Downloading videos is a Pro subscription feature. Want access? " and green button to enroll as "PRO". So, i can't download the video. another thing that i notice is in the enroll menu told me

Your account will be billed $49 on Oct 16, 2016

that mean i will be able to download video in Oct 16, 2016 or not ?

1 Answer

Hey Horhor,

You got it! Trial accounts are unable to download videos until they become full-fledged paying subscribers. Support can end your trial early if you wish to begin downloading sooner. Thanks! help@teamtreehouse.com

ok i got it :) So, if i want to end my trial , i just send the request to help@teamtreehouse.com right ?

That is correct. Note, a payment will be drawn from your account with 24 hours as a result.