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General Discussion

Posted by dlpuxdzztg
dlpuxdzztg
8,243 Points

Treehouse UI Bug

Hello.

I have encountered a bug with the UI after watching a video. This has been going on for a while, but recently, it has been getting on my nerves. https://i.imgsafe.org/c2bdc9cd03.png

Travis Davis
Travis Davis
11,551 Points

I can verify it happening very often as well. I noticed it first in early September. It seems to be a bit sporadic. When the page finishes loading the UI breaks. I've seen it happen in Chrome and Edge.

Sometimes just refreshing seems to fix it. I cleared my cache and that seems to work 1 or 2 times then it breaks again.

While I appreciate the suggested work around posted below, I do feel like there should be an official bug report.

7 Answers

Stephanie Youstra
Stephanie Youstra
18,513 Points
Stephanie Youstra
Stephanie Youstra
18,513 Points

I've been noticing it too .... especially since I watch the videos with the captioning on to help with taking the info in. With this new layout "situation" the captions cover a significant area of the video window, as opposed to just being at the bottom part of the screen like they usually would be.

Mark Trevathan
Mark Trevathan
11,613 Points
Mark Trevathan
Mark Trevathan
11,613 Points

What I do is put it in full screen, then exit it, then maximize (I keep my browser off maximized mode for easier resizing), then un-maximize and it fixes it.

Rob Allessi
Rob Allessi
8,600 Points
Rob Allessi
Rob Allessi
8,600 Points

This has been a tricky one to figure out. We've documented and our engineers have looked into it. We've been able to duplicate it at times, but not always. A refresh seems to always typically fix it. What OS and browsers are folks using when they experience this bug?

Mark Trevathan
Mark Trevathan
11,613 Points

I'm using the latest Chrome

Travis Davis
Travis Davis
11,551 Points

I have it happen on a few different machines. I can tell you it was about... late august early september when I first noticed it.

All machines Windows 10, and in the latest Chrome and The non anniversary version of Edge. (not sure what version that is.

I'll also add that I can always tell it is happening right as the video begins. There's a brief separation of the UI you can see it pop up for a brief second away from the main video then disappear. Then all the popup elements jump up to that same spot you saw it jump to.

Rob Allessi
Rob Allessi
8,600 Points
Rob Allessi
Rob Allessi
8,600 Points

Mark Trevathan thanks, and what about your OS? As far as I can tell, this issue seems to be isolated to Chrome and any browsers relying on Chromium.

Mark Trevathan
Mark Trevathan
11,613 Points

Oh, sorry must have skipped over that part. I'm on Windows 7, I'm assuming it might have something to do with updates that have been written for later versions?

Stephanie Youstra
Stephanie Youstra
18,513 Points
Stephanie Youstra
Stephanie Youstra
18,513 Points

I'm on the latest Chrome, on Windows 10.

Rob Allessi
Rob Allessi
8,600 Points
Rob Allessi
Rob Allessi
8,600 Points

Thanks for the additional information everyone. Interestingly enough, I too am on Windows 10 and using the latest version of Chrome and I can't duplicate this issue. I've added these additional details to our bug report and we'll continue to monitor it and work towards a fix.

Jeanie Herold
Jeanie Herold
15,555 Points
Jeanie Herold
Jeanie Herold
15,555 Points

I am having this issue too - on a Mac OS Sierra. I use chrome. In addition to the above issues described in this forum - When I hit 'continue' at the end of one of the steps - nothing happens. I have to go back to my home page and hit 'resume' from there. This has been going on for well over a month and on the previous OS version I had on my mac before I updated to Sierra this past weekend.