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Kreig Durham
8,829 PointsWebsite won't load on one particular network
So I'm working with a graphic designer on starting a small design studio, and he gave me access to his hosting info so I could set things up. I went ahead and put the current version of the site up so he could see it as well (he lives about an hour away, so I can't just hop over and show him what I've got).
Everything was going fine until he tried to load the page on his computer. It only showed an old "nothing here" type of splash page from when he was just parked on the domain. He pulled it up on his phone, and the same thing happened. I have absolutely no trouble loading the site from any device in any location, and even he can pull it up on the computers at his other job.
He's cleared the cache (and all other browser data) and did a DNS flush. The issue seems to be isolated to his home network. So what can be done to fix it?
Here's the website if it helps.
2 Answers
Ash Scott
435 PointsHi Kreig Durham,
It loads fine for me too, so definitely something local to your friend.
Can he try going to the URL: http://ignitiondesignpdx.com/////// (With the /'s on the end, another way of clearing cache)
If that doesn't work, can he ping ignitiondesignpdx.com from his PC? It should be pointing to 66.96.149.16. If it doesn't point this IP, then he should change his name servers (A quick google will explain how to do that if he doesn't know).
He should give google DNS a try. Get him to set his DNS to 8.8.8.8 and 8.8.4.4. Then flush the DNS again and try once more. If that fails still let me know.
Good luck! Ash
Kreig Durham
8,829 PointsSo I don't know why, but my friend is no longer having trouble viewing the site. If the issue happens again, I'll have him try what was suggested here. Otherwise, consider this case closed I guess.
Ash Scott
435 PointsSounds like the DNS was caching, most likely on his router or with his ISP. Glad it's all sorted for him!
Kreig Durham
8,829 PointsKreig Durham
8,829 PointsThanks, I'll have him try that!