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Aaron HARPT
19,845 PointsWordpress error
I am currently locked out of my Wordpress site with the following error: The screen is just a white background with the text "This is the main file.". I am wondering if I am getting this because of an issue with one or more of my plugins. Does that sound correct?
Aaron
9 Answers
Jacob Mishkin
23,118 PointsIs this a live site, or local?
Aaron HARPT
19,845 PointsIt is on a remote server for development
Aaron HARPT
19,845 PointsI am actually using a remote server for development. I am wondering if this error is due to updating a plugin (I can't remember for sure if I updated a plugin or not). However, I am honestly not for sure why this happened.
Jacob Mishkin
23,118 PointsSo what remote server are you using? are you using MAMP, WAMP, VVV? If you were updating the plugins, I would go into the wp-content folder then plugins folder then rename the plugins folder to something different. ie. plugins1 or something. It could be that the plugin you downloaded, is interfering with your theme.
Aaron HARPT
19,845 PointsI may be using bluehost. I am taking over someone's site for them and the previous webmaster took care of setting up the remote development server. The problem is, I do not have access to the bluehost cpanel to change the plugins folder. I have also had trouble using ftp to correct the problem https://teamtreehouse.com/community/filezilla-not-showing-correct-files.
Jacob Mishkin
23,118 Pointsyeah man, first thing is to find out what your sites hosting is, then ask the client for the user name/password, then from there, you should be able to FTP into the server and pull the htdocs folder down locally. Until that I don't know how to help you, because you do not have access to the sites files locally, or through the wp-admin screen.
Aaron HARPT
19,845 PointsOk. Thanks for your help.
Jacob Mishkin
23,118 PointsYeah man, once you obtain access to the files/folders, I'd be happy to help.
Aaron HARPT
19,845 PointsI actually have access to my files/folders via ftp. Would you recommend I go into /wp-content/ and rename the plugins folder?
Jacob Mishkin
23,118 Pointsare these fils local or from the remote?
Aaron HARPT
19,845 PointsI believe from the remote.
Jacob Mishkin
23,118 PointsSo you have FPT access, if so change the plugins folder name. this will deactivate the plugins.
Aaron HARPT
19,845 PointsCorrect. My hope would be if I deactivated all plugins, I would be able to get into the admin area of my site. However, I tried that and it did not work. Are you okay if I screenshot what I get in my ftp program if I can do it without giving away any connection information? I am wondering if I have access to the correct files/folders through ftp.
Jacob Mishkin
23,118 PointsI would talk to your hosting company and trouble shoot with them, There could be many things wrong with the site and a screen shot I don't think would help. I would also read this post, it deals with whitescreen issues well, so you can not access the www.mywp-site.com/wp-admin page?
Aaron HARPT
19,845 PointsCorrect.
Jacob Mishkin
23,118 Pointsthen talk to the hosting company.
Jacob Mishkin
23,118 PointsJacob Mishkin
23,118 PointsI take it you are using MAMP, What was the last thing you did to the site before the error?