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WordPress

[Wordpress] [Pricings] Charges for maintanance

Once you create a website for your client, it surely needs maintanace. Do you offer your clients a service of maintaining the site (wordpress + plugins updates)? Or people don't like to get their site maintained once it's done?

How much do you charge for that per site? And also what if the website breaks significatanly after a major WP / plugin update? Does that include in the price or you offer extra service to fix that?

Thank you in advance :)

1 Answer

Kevin Korte
Kevin Korte
28,149 Points

I currently don't do freelance, but building the site is one price. Most clients are going to think that maintaining a site is a gimmick for more money. So any maintenance/easy stuff I price at one price. When there is a major break that has to be fixed, and their in a panic cause they site is offline and they're bleeding money, I would charge a whole lot more to fix a major break than I would maintenance. Much bigger PITA factor for you, so its going to cost them more.

Lower maintenance costs also help incentive them to do it. It's like this, you pay to have regular oil changes so you don't have to pay to replace the whole motor much sooner - same thing.

Just make sure you have a detail, legally binding contract that makes it clear what marks the site complete, and than from thereafter what is going to cost more, what are you including (if anything) for free, etc.

This can get messy fast, and a contract just helps everyone remember to the terms that were agreed upon. You'll probably find many clients will disrespect your professional and personal boundaries, and when you hold your boundaries, the really bad ones will get mad at you. Detailed contracts help knock out their little anger pedestal they want to yell at your from.

Also, final note, don't be afraid to fire clients. Some people are worth your time working with.

Biggest thing for you, don't work for free. You set unreasonable expectations that other freelancers should work for free, and you'll get taken advantage of fast. Remember, your light bill can't be paid on hopes and dreams, it takes money, so get what your earn.

Recently, I had someone ask for about 4 hours of work from me, in exchange for a shoutout on twitter to their 15K followers. I turned down that "opportunity" without a second thought. I wanted a few hundred bucks, and guess what, they found someone else to do the work for a twitter shoutout. That guy will now be known as "will do work for twitter shoutouts". Next time he wants to charge someone, he'll get "but you did it for so and so for just a twitter shoutout", and his work will always be devalued financially in his clients eyes.

That helps me a lot. I appreciate you taking the time to write that. Cheers!

Darek

Kevin Korte is spot on here. I would add that generally standard monthly maintenance should be a sliding scale. The goal is to have residual income for simply updating plugins and WordPress itself, then creating a nice PDF stating you updated XYZ. depending on the cost of the site I'd say anywhere from $20-$40 is a solid range. Now for a oh my my site is down cost, I would say time and a half of what you charge as an hourly rate for sites, but you might also need to add that you will have to respond to a call/email with in a timeframe. Like Kevin said, have everything in a contact and spelled out, so everyone is on the same page.

Kevin Korte
Kevin Korte
28,149 Points

Lmao, I just reread this, and I sound very salty here, probably cause I was. That last paragraph kinda described why I was so salty writing this..still true, just funny the condescending voice I had that day. I agree with Jacob, have what you're willing to do spelled out, very clear. PDF's are a great option as they're easily emailable.

hahaha, but it's true and people need to know. A twitter shoutout, are you kidding me!?? hahahaha, that is nuts.