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General Discussion

Posted by Larissa Ragland
Larissa Ragland
6,653 Points

I can not get my video to restart for some of my pre work

Can not get my video to restart for some of my pre work.

1 Answer

Kara Proulx
STAFF
Kara Proulx
Treehouse Staff
Kara Proulx
Kara Proulx
Treehouse Staff

Hi Larissa! I'm sorry to hear of any troubles. Can you please try the following and see if it resolves this issue?

If you are using Internet Explorer or Safari, please switch to Chrome or Firefox. If you are already using Chrome or Firefox, please open a new window in Incognito Mode (Chrome) or Privacy Mode (Firefox) and try playing a video. This'll disable any 3rd party plugins you have installed within your browser. If the video playback improves, then it means you have a plugin installed that is interfering with video playback on our site- likely one that has to do with HTML5. As an example, students will sometimes find that if they have a pop-up blocker plugin installed, this can cause this to happen.

If that doesn't help, please send us an email with any additional details you can to us at help@teamtreehouse.com.